Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA STOFFAL

Fort Smith,AR

Summary

Customer-focused professional with 10+ years of experience building strong client relationships, resolving complex issues, and advocating for customer needs. Proven ability to drive satisfaction, improve retention, and ensure seamless experiences across high-pressure environments. Adept at collaborating with cross-functional teams to deliver value, anticipate customer pain points, and deliver timely solutions. Excels in fast-paced environments with a reputation for empathy, reliability, and proactive problem-solving.

Overview

13
13
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
04.2022 - Current
  • Delivered exceptional customer service to over 500 customers daily, ensuring accurate information, resolving escalated issues, and advocating for patient needs.
  • Served as an escalation point for high-priority customer concerns, working with doctors, insurance providers, and pharmacists to ensure resolution.
  • Fostered long-term customer relationships through consistent communication, empathy, and problem anticipation.
  • Enhanced customer experience by resolving billing issues, streamlining workflows, and updating systems with accurate patient data.
  • Coordinated with cross-functional teams to address feedback and improve service processes.
  • Maintained strict compliance with HIPAA and patient confidentiality standards.

Nationally Certified Pharmacy Technician

Albertsons, Sav-on Pharmacy
01.2013 - 03.2022
  • Delivered consistent, high-quality customer support in a high-volume environment, earning trust and loyalty from patients.
  • Handled sensitive patient interactions with empathy and confidentiality, improving overall satisfaction and service perception.
  • Supported team operations by managing inventory, coordinating with healthcare providers, and resolving claim discrepancies.
  • Trained in de-escalation strategies, conflict resolution, and emotional support to maintain customer trust in stressful situations.
  • Played a key role in minimizing wait times and ensuring service continuity during peak periods or staff shortages.

Education

Counseling and Early Childhood Education

Umpqua Community College
Roseburg, OR

High School Diploma - undefined

Winston, OR

Skills

  • Customer Retention & Advocacy
  • Conflict Resolution & De-escalation
  • Cross-functional Collaboration
  • CRM & Customer Support Systems
  • Communication & Empathy
  • HIPAA Compliance
  • Data Entry & Documentation
  • Problem-Solving
  • Call Management & Phone Etiquette
  • Team work scheduling
  • Collaborative team work
  • Team building techniques
  • Strong team-builder

Timeline

Senior Certified Pharmacy Technician

Walgreens
04.2022 - Current

Nationally Certified Pharmacy Technician

Albertsons, Sav-on Pharmacy
01.2013 - 03.2022

High School Diploma - undefined

Counseling and Early Childhood Education

Umpqua Community College

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