Anna Sugden
Peer Support Specialist
Tucson,AZ
Summary
Throughout my life, I have dedicated myself to hard work, but I have recently discovered that my true passion lies in helping others achieve recovery. Since November 2019, I have been clean and sober, and I maintain my sobriety by attending meetings on a weekly basis, working a 12-step program and having a sponsor. I am also committed to giving back to the community. In April, I obtained my Peer Support Specialist certification from La Frontera.
As someone who is committed to personal growth, I am looking for an opportunity to work for a company that provides room for professional development. My goal is to continue my education in the behavioral health field, and I am excited to explore opportunities to further my career while helping others achieve recovery.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisor of Operations
Amazon
Tucson, AZ
02.2020 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks for staff to support, organize and improve efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Manager
Mi Casa Tortilla Factory
Sahuarita, AZ
11.2015 - 12.2018
- Monitored employee performance and developed improvement plans
- Set and Enforced policies
- On-board new employees
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Domestic Violence Advocate
No To Abuse
Pahrump, NV
06.2009 - 05.2012
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Educated clients and families on mental health, wellness and recovery topics.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
High School Diploma -
Sahuarita High School
Sahuarita, AZ 08.1997 - 05.2001
Credentials Peer Support Specialist - Behavioral Health
La Fronterra
Tucson, AZ 04.2023 - 04.2023
Skills
Risk analysis and management
Supply Chain Management
Work flow planning
Operations management
Provide support to domestic violence victims
Assist victims with any type of community resources
Certification
Peer Support Specialist
Timeline
Credentials Peer Support Specialist - Behavioral Health
La Fronterra
04.2023 - 04.2023
Peer Support Specialist
04-2023
Supervisor of Operations
Amazon
02.2020 - Current
Manager
Mi Casa Tortilla Factory
11.2015 - 12.2018
Domestic Violence Advocate
No To Abuse
06.2009 - 05.2012
High School Diploma -
Sahuarita High School
08.1997 - 05.2001