Anna Sugden
Peer Support Specialist
Tucson,AZ
Summary
Throughout my life, I have dedicated myself to hard work, but I have recently discovered that my true passion lies in helping others achieve recovery. Since November 2019, I have been clean and sober, and I maintain my sobriety by attending meetings on a weekly basis, working a 12-step program and having a sponsor. I am also committed to giving back to the community. In April, I obtained my Peer Support Specialist certification from La Frontera.
As someone who is committed to personal growth, I am looking for an opportunity to work for a company that provides room for professional development. My goal is to continue my education in the behavioral health field, and I am excited to explore opportunities to further my career while helping others achieve recovery.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisor of Operations
Amazon
Tucson, AZ
02.2020 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks for staff to support, organize and improve efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Manager
Mi Casa Tortilla Factory
Sahuarita, AZ
11.2015 - 12.2018
- Monitored employee performance and developed improvement plans
- Set and Enforced policies
- On-board new employees
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Domestic Violence Advocate
No To Abuse
Pahrump, NV
06.2009 - 05.2012
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Educated clients and families on mental health, wellness and recovery topics.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
High School Diploma -
Sahuarita High School
Sahuarita, AZ 08.1997 - 05.2001
Credentials Peer Support Specialist - Behavioral Health
La Fronterra
Tucson, AZ 04.2023 - 04.2023
Skills
Risk analysis and management
Certification
Peer Support Specialist
Timeline
Credentials Peer Support Specialist - Behavioral Health
La Fronterra
04.2023 - 04.2023
Peer Support Specialist
04-2023
Supervisor of Operations
Amazon
02.2020 - Current
Manager
Mi Casa Tortilla Factory
11.2015 - 12.2018
Domestic Violence Advocate
No To Abuse
06.2009 - 05.2012
High School Diploma -
Sahuarita High School
08.1997 - 05.2001