Anna Sullivan
Muskegon,MI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, billing, payroll, invoicing, technical support, budget management, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director
Christian Haven
Grand Haven , MI
11.2021 - Current
- Responsible for daily operations of entire facility.
- Submit bi-weekly payroll for all colleagues.
- Facilitate interviews and hire for all facility positions.
- Responsible for compliance of all state regulations to hold an HFA license.
- Accompany Licensing officer during Annual State Inspection.
- Compile, communicate, and implement policy & procedures to all staff.
- Responsible for the compliance fo the MI Medicaid Waiver Program.
- Make sure the facility is staffed appropriately.
- Maintain yearly budget of facility.
- Code and submit all facility invoices.
Director of Hospitality
Sanctuary at the Oaks
Muskegon, MI
11.2014 - 11.2021
- Handle all resident request.
- Coordinate daily ala carte service schedule.
- Conduct both Annual Colleague Engagement and Resident Satisfaction Surveys.
- Handle any resident, family member, and colleague complaint.
- Input and submit monthly billing for all residents.
- Facilitate monthly Alzheimer's support group.
- Assist with hiring of new employees.
- Manage the front desk receptionist.
- Coordinates new hire orientation.
- Assist with sales and large scale marketing events.
- Conduct annual lease signings.
Wellness Coordinator
Sanctuary at the Oaks
Muskegon, MI
06.2011 - 11.2014
- Direct Patient Care.
- Medication Administration.
- Responsible for building a relationship with residents, family members, and colleagues.
Education
Bachelor of Science - Health Promotion And Administration
Central Michigan University
Mount Pleasant, MI05-2013
High School Diploma -
Muskegon Catholic Central
Muskegon, MI05-2009
Skills
- Hiring and Retention
- Budget Management
- Verbal and written communication
- Staff Management
- Project Management
- Staff Development
- Project Coordination
- Operations Management
Certification
- Just Culture Certified
- MCAL- Future Leaders
Timeline
Director
Christian Haven
11.2021 - Current
Director of Hospitality
Sanctuary at the Oaks
11.2014 - 11.2021
Wellness Coordinator
Sanctuary at the Oaks
06.2011 - 11.2014
Bachelor of Science - Health Promotion And Administration
Central Michigan University
High School Diploma -
Muskegon Catholic Central