Anna Sword
Auburn,AL
Summary
Experienced customer service specialist dedicated to driving new business growth. Skilled in building strong connections with diverse individuals through relatable and persuasive communication. Sales-oriented professional effectively engages with the public, leveraging positive interpersonal skills to foster enthusiasm and drive results.
Overview
9
9
years of professional experience
Work History
Fragrance Selling Specialist
Dillards Department Store
02.2022 - Current
- Maintains up-to-date knowledge of industry trends and competitor offerings, adjusting sales strategies accordingly.
- Assembles product displays for merchandising and refilled with back stock.
- Analyzes customer needs to suggest products to meet individual demands.
- Demonstrates products, methods and services to persuade customers to purchase products and services.
- Utilizes effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
- Conducts promotional events to showcase new fragrances, generating excitement among customers and driving sales growth.
- Supported store initiatives by participating in marketing campaigns, special events, and seasonal promotions.
- Continuously exceeds sales goals and is recognized as a Dillard's Pacesetter.
Collector
Farmers Furniture
07.2020 - 07.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Front Desk Receptionist
Nelson's Furniture
03.2018 - 07.2019
- Maintained account records
- Collected deposits, fees and payments
- Volunteered to help with special projects, assuming a variety of tasks and duties
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Maintained files and records with effective filing systems
- Performed basic bookkeeping activities and updated the accounting system.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Hibbett Sports INC
03.2016 - 02.2017
- Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications
- Developed positive customer relationships through friendly greetings and excellent service
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Managed and tracked supply using company inventory management software
- Trained and served as a peer coach for new sales associates.
Education
Journalism
Gulf Coast State College
Panama City, FLBay High School
Skills
- Office management
- Teamwork and collaboration
- Time management
- Sensitive information handling
- Administrative support
- Data entry
- Bookkeeping
- Customer service & Relationship Building
- Problem-solving
- Strong Communication and Interpersonal Skills
- Cash Handling
- Merchandising and Display
Timeline
Fragrance Selling Specialist
Dillards Department Store
02.2022 - Current
Collector
Farmers Furniture
07.2020 - 07.2021
Front Desk Receptionist
Nelson's Furniture
03.2018 - 07.2019
Sales Associate
Hibbett Sports INC
03.2016 - 02.2017
Journalism
Gulf Coast State College
Bay High School