Anna Tausend

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Verified customer age requirement for alcohol or tobacco purchases.
• Used suggestive selling techniques to promote add-on sales.
• Welcomed customers, offering assistance to help find store items.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Offered customers carry-out service at completion of transaction.
• Remained aware of surroundings and secured cash to minimize loss potential.
• Packed and bagged products according to customer preferences.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

• Place orders for customer purchases and personal inventory to maintain consistent stock.
• Keep customer information confidential and handled details accurately.
• Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
• Assess onboarding consultants through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.

*Cultivate best practices based on industry experience and current regulatory expectations.

Additionally, I take pleasure in consulting clients on the benefits of Pure. Safe. Beneficial. Nutrition, Personal Care and Beauty Products from a Legacy Company of 43yrs with BCorp Certification.

I enjoy helping people transform their lives through health and wellness. All variables are decided based upon goals and current lifestyle. I provide support and strive to create an open, honest, and transparent relationship with all my clients while getting them to their goals in the safest and most effective way possible.

• Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
• Followed safety, passenger and supply pre-flight checklists.
• Comforted and provided reassurance to passengers during unforeseen or stressful events.
• Dealt with mechanical and passenger emergencies according to standards.
• Kept cabin neat, clean and professional in appearance.
• Directed junior team members in proper duties and company regulations.
• Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
• Restocked and organized food, beverage and passenger items inventory.
• Helped guests locate seats and stow luggage in appropriate locations.
• Managed refreshments cart at scheduled intervals to give passengers food and beverages.
• Handed out headphones, blankets and other items to passengers as requested.
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
• Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
• Conducted periodic trips through cabin to monitor passenger comfort.
• Served beverages and food items and provided key information about offerings to passengers during flights.

• Same duties and responsibilities as above with Continental - with the addition of being Flight Crew Member of White House Press Charters during both Carter and Reagan Terms.

• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Followed safety, passenger and supply pre-flight checklists.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Restocked and organized food, beverage and passenger items inventory.
• Managed refreshments cart at scheduled intervals to give passengers food and beverages.
• Followed company regulations and rules promoting safe environment for both travelers and employees.
• Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
• Completed accurate audits of aircraft following cleaning and sanitization procedures.
• Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
• Answered clients' questions and promptly addressed concerns.