Anna Taylor
Selmer,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Stocker
Walmart
Selmer, TN
11.2022 - Current
- Assisted with store displays and window dressing as needed.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Inspected stock for damage or defects and reported issues to management.
- Maintained accurate inventory records through manual systems and and or computerized databases.
Data Entry Clerk
Quality Metal Stamping
Henderson , TN
09.2016 - 09.2022
- Assisted colleagues with resolving any issues related to data entry operations.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Checked source documents against entered data to ensure accuracy.
- Prepared summaries of daily work completed for review by supervisors.
- Verified accuracy and completeness of data entry into the database system.
- Created spreadsheets to track data entries.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Utilized specialized software applications related to the job role.
Logistics Clerk
TBDN Tennessee
Jackson, TN
09.1996 - 02.2014
- Tracked deliveries through various stages of the supply chain process.
- Processed orders by entering data into the computer system accurately and promptly.
- Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Assisted in loading and unloading of goods from trucks or containers at warehouse locations.
- Performed regular maintenance on equipment used in warehouse operations.
- Verified accuracy of incoming shipments against invoices or packing slips.
- Coordinated with carriers for timely pick up and delivery of goods.
- Reviewed purchase orders for accuracy prior to shipment processing.
- Conducted regular stock checks to identify discrepancies between physical stock levels and computer-generated reports.
- Managed daily tracking of incoming and outgoing shipments using online tracking systems.
- Recorded all customer shipping requirements for future reference so that only specific carriers would be used for deliveries.
- Logged receiving shipments into warehouse computer system with accuracy rate.
- Contacted suppliers to verify shipment details.
- Traced missing material and shipments through vendor and customer communications.
Education
High School Diploma -
Jackson Central Merry
Jackson, TN05-1995
Skills
- Order Receiving
- Planogram Execution
- Customer Service
- Equipment Operation
- Product Labeling
- Price Checking
- Data entry
- Communication
- Time management
- Problem solving
- Multitasking
- Microsoft office
Timeline
Stocker
Walmart
11.2022 - Current
Data Entry Clerk
Quality Metal Stamping
09.2016 - 09.2022
Logistics Clerk
TBDN Tennessee
09.1996 - 02.2014
High School Diploma -
Jackson Central Merry