Anna Taylor

Responsibilities

• Identified, evaluated, and solved all hiring challenges.
• Controller of the LLC; maintain any/all financial duties, administrative actions, and final approval.
• Recruited top talent within the workforce.
• Processed employee claims involving performance issues and harassment.
• Interviewed potential candidates and make recommendations.
• Networked within the local/non-local Human Resources field.
• Streamlined HR processes for increased efficiency and improved service delivery.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
• Mediated and suggested solutions to employee/owner disputes.
• Handled the on-boarding process for newly hired employees and distributed all paperwork.
• Compiled information about compensation and benefits packages based on market data.
• Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
• Employee Benefits Program Manager, add/remove employees to benefits packages.
• Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
• Maintained the right policies and procedures for employees’ well-being.
• Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
• Maintained policies, procedures, and guidelines within two company locations.
• Structured compensation and benefits according to market conditions and budget demands.
• Internal communications with the General Managers/Owners/Office managers to oversee performance reviews and discover talented job candidates.
• Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
• Reviewed employee data, investigated employee complaints, and managed the creation of new HR programs for implementation across departments and company locations.
• Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
• Conducted meetings with owners and managers to discuss recent workplace incidents, changes to employee benefits, training programs, or new policies to adopt.
• Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
• Maintained employee timesheets and conducted all payments for two company locations.
• Provided immediate updates to entire employee pool when policies and procedures were altered.
• Program Manager for HR and Company administrative systems; Microsoft Teams, BambooHR, QuickBooks, GoodHire, Company SharePoint, Indeed, LinkedIn, and EddApp Training.
• Oversaw workers' compensation program for employees injured on the job.
• Program Manager for in/out processing; provide information to new employees about when to start, and who their supervisor will be, provide a checklist through BambooHR for in-processing procedures; out-processing, send a checklist through BambooHR for equipment to be turned in and any adjustments needed for personal information for final payment.
• Answered employee inquiries regarding health benefits and 401k options.
• Training Manager for the Company; create and publish training for employees within two company locations.
• Conducted exit interviews to better understand reasons why employees were separating from the company.
• Company Notary for the State of Utah; review, verify, and notarize document requests for the company.
• Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
• Supply Manager for the Company; maintain all supply requests and order supplies per request.
• Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
• Program Manager for Awards; maintain all accounts of awards given for the Calendar Year
• Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
• Maintained announcements company-wide.
• Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
• Maintained current insurance knowledge for the company, Worker’s Compensation, Liability, Health, Dental, and Auto Insurance.
• Created a user-friendly employee handbook that was much easier to update and maintain than the prior manual.
• Company Insurance Liaison negotiates new insurance, completes audit reports, resolves disputes and issues, and ensures the company's best interest.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Performance Manager: Reviews employee performance and sends them to owners for final approval.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Maintained Administrative personnel for two locations; guided position interest, assigned training, had weekly meetings for tracking current work orders or tasks/projects at hand, and performed performance reviews on assigned staff.
• Streamlined recruitment processes, reducing time-to-hire and improving candidate quality.
• Responsible for tracking, maintaining, and categorizing all bank transactions for the company books.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote an equitable workplace.
• Instructed senior leaders on appropriate employee corrective steps.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
• Prepared balance sheets, cash flow reports, and income statements.
• Oversaw management of payroll, ensuring accurate and timely processing for all employees.
• Optimized tax filing processes, resulting in timely submissions and minimizing liabilities.
• Streamlined financial reporting processes, significantly reducing the time required to close monthly books.
• Led implementation of new accounting software, improving data accuracy and accessibility for the company's finances.
• Played a key role in strategic planning sessions, offering insights based on financial analysis and projections.
• Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
• Developed a comprehensive risk management strategy, protecting the company's assets and financial stability.
• Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
• Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
• Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
• Introduced internal controls to monitor critical areas of financial control and devised corrective actions to address risks or deficiencies.

Accomplishments

• Provided insightful financial analysis to support executive team in making informed business decisions.
• Set up a business structure for administration, finances, and training for a family-owned business with under 50 employees in two states.
• Drafted and published; employee handbook, equal employment opportunity policies, sexual harassment policy, fair labor policy, privacy policy, business practices, employment policies, payroll practices, payroll practices, standards of conduct, hardware and internet policies, employee benefits and services, employee time off and leave of absence, and awards program.
• Advised owners/managers of appropriate disciplinary actions or any other corrective techniques per each situation at hand and helped set up an action plan with owners/managers of a performance plan if we are to keep an employee active within the company.
• Resolved disputes between employees and management and plan to overcome the issues.
• Advised on poor performance and misconduct of employees to management/owners and assist as appropriate with a performance improvement plan or other action as per the situation.
• Converted all hard-copy files over to e-file records.
• Streamlined the company on the following social platforms, LinkedIn, Facebook, Google, and the official website for the company.
• Created a safe and respectable work environment for all employees with their identity of gender, race, ethnicity, religion, disabilities, and culture.

Responsibilities

• Initiate personnel actions using Manager Self Service (MSS) within HRsmart. Involves a full range of recurring and nonrecurring personnel actions including a variety of accessions, position changes, pay changes, separations, promotions, separations, excepted appointments, and all other personnel actions per Office of Personnel Management (OPM).
• Maintain time-sensitive files by reviewing, processing, and ensuring full completion within a required suspense time ranging from immediate action to a specified time and date.
• Review, maintain, and delegate all daily incoming inquiries from the Human Resources mailbox by reviewing, researching, and providing excellent customer service to employees by setting up either a Teams meeting, or phone call as needed, and answering their questions completely with references, guidance, or resources per OPM or as appropriate.
• Provide administrative support and guidance per OPM for the Regional Office's civilian employee benefits matters. Submit requests for change in health or life insurance coverage (i.e., qualifying life events, name change, transfer to another payroll service, etc.). Respond to employee questions regarding completion of beneficiary forms, health/life insurance forms, Thrifts Savings
• Plan enrollment, deductions, retirement, and other life-changing benefits per OPM.
• Brief the Human Resources team and Human Resources Manager of all incoming suspense with the appropriate requirements by reviewing incoming emails and suspenseful accuracy and responding to the timeliness of information, spelling, grammar, format, punctuation, and presence of necessary enclosures that come in from Directors Office, Pacific District, Office of Personnel Management, Human Resources Command, and Office of the Chief Human Capital Officer (OCHCO).
• Brief management by providing appropriate correspondence through email on any new or updated policies, procedures, and guidance that comes in from the Director’s Office, Pacific District, Office of Personnel Management, Human Resources Command, and Office of the Chief Human Capital Officer (OCHCO).
• Submit white papers, technical reports, manuals, directives, and correspondence to the Human Resources Team and Supervisor for collaborative review, finalization, and implementation of the new approved Human Resources policy, procedure, or guidance to the Salt Lake City Regional Office.
• Complete reviews of leave requests following current OPM guidance to include: the Family Medical Leave Act, Leave without Pay, Voluntary Leave-Leave Sharing, Military Leave, Emergency Paid Leave, and other leave requests about an employee’s situation.
• Coordinate HR and Director out-processing procedures for separating employees to include completion of an exit interview, update HR trackers, and records, and send out disabled systems emails to the Information Security Systems Officer. Provide employees with the appropriate correspondence and guidance of separation package to include eligibility for continuing a temporary 30-day health and life insurance benefits and summary, information on future retrieval of federal records.
• Review performance appraisals of approximately 800 employees annually per OPM and HR’s current guidance, including sending finalized performance appraisals to Human Resources Command to action into each employee’s record within the Electronic Official Personnel Folder (eOPF).
• Awards Coordinator for awards to include maintaining trackers, and award orders, and coordinating the recognition process for approximately 800 employees within the Salt Lake City Regional Office.
• Program Manager for promotions; maintain and manually track approximately 800 employees’ upcoming promotions to include within-grade-increases (General Schedule step increase). Answer inquiries about employees’ new pay-scale for their promotion per OPM.
• Assist HR Specialist with staffing and recruitment and refer to OPM for classification standards as appropriate.
• Telework Coordinator for telework agreements within the Salt Lake City Regional Office: review, track, and audit for expiration dates. Maintain a repository of approximately 800 teleworking agreements for each employee. Prepare monthly and quarterly telework utilization reports to Assistant Directors and Division Management in the Salt Lake City Regional Office.
• Maintain Human Resources automated databases by tracking and updating Human Resources information. Extract data to generate documents, update records, and create and finalize reports for dissemination within the Regional Office, Directors, Division Managers, Human Resources team, and Human Resources Manager.
• Review and prepare correspondence from Senior Leadership, Office of Personnel Management, and Human Resources Command and disseminate a variety of information through the Salt Lake City Regional Office as appropriate.
• Advanced in office automation: Adobe, Excel, Access, Word, Outlook, Microsoft Teams, Survey Monkey, SharePoint, Tableau, Softphone, Webex, RightFax, and various HR systems within the Department of Veterans Affairs. Expert in office equipment and other various software programs that create, copy, edit, store, retrieve, and print a variety of documents to produce correspondence, memoranda, directives, and forms reports. Create and maintain HR spreadsheets and databases.
• Revitalized, implemented, and briefed to Human Resources team, Human Resources Manager, Division Management, and director's office on old HR policies, guidance, rough drafts, documents, and written instructions, into new and updated HR policies, procedures, or guidance as appropriate.
• Division Record Manager that applies and ensures the HR team and HR Manager adhere to current regulations and agency policy concerning access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act and other applicable laws, federal regulations, Veteran Affairs statues, OPM policy, and Veterans Benefits Administration policy.
• Maintain data from unauthorized release or loss, alteration, or unauthorized deletion and follow applicable regulations and instructions regarding access to computerized files and release of access codes as set out in a computer access agreement the employee agreed to and signed.
• Coordinator for Combined Federal Campaign (CFC); send out and follow up on incoming correspondences of current campaigns to assigned Division; Collaborate with Primary Coordinator of Combined Federal Campaign with the status of donations and attend meetings to ensure accuracy of implantation of current guidance from CFC.
• Onboarding Coordinator for new employees; coordinate times and dates through email or phone for new employees and presenters to attend through a virtual environment on Microsoft Teams; brief new hires on the local Salt Lake City Regional Office current policies and guidance; in-process new employees by assisting and following up with the status of completion for all required documentation per Human Resources Command and local Human Resources. Address all questions and concerns that the new employees may have regarding the required documentation, policy, or guidance.
• Training Coordinator for Manager Self Service application (MSS); Trainer certified, Administrative Officer role, maintain personnel roles and access, maintain trackers and reports of active personnel.
• Manage and track Mission Accountability Support Tracker (MAST); submit supply requests for the Human Resources team.
• Subject matter experts in SharePoint include designing, and creating unencrypted or encrypted files, creating recognition events for the Salt Lake City Regional Office, creating links to resources for employees and management, and providing user-friendly navigation.
• Subject matter expert in Surveys by using Survey Monkey; creating surveys, implementing the surveys out to employees by email with a link, tracking and managing responses of employees, analyzing the incoming data, creating reports of the data, creating a finalized link for survey results to be disseminated with a briefing to Human Resources team, Human Resources Manager, Division Management and Directors Office of what Human Resources team has conducted for either Performance, Overall Customer Service and other HR Training that were conducted.
• Provide managers and employees with information about the current policies and procedures for processing requests for reasonable accommodation.
• Provided and briefed finalized reports to the Human Resources Manager, Division Managers, and Directors’ Office as appropriate on a weekly, monthly, and quarterly basis of data pulled from various HR systems and databases; reflect trends and provide solutions for issues of the following action categories: promotions, awards, personnel incoming and separating, performance, veterans and disabled employees assigned to Salt Lake City Regional Office, a summary of reasonable accommodations used by employees and other various administrative actions that affect employees.

Accomplishments

• Organized electronic records and processes per Office of Personnel Management.
• Created Human Resources file navigation, better flow, and navigation for Human Resource records.
• Created and published a Human Resources email action flow plan for the improvement of Customer Service requests/inquiries within the Salt Lake Regional Office.
• Created and Published Standard of Process and Operations for Veterans Benefits Administration, Regional Office, Human Resources; teleworked, routing procedures, promotions, and awards.
• Set up and coordinated training within Human Resources for managers on performance and employee benefits.
• Re-designed Human Resources SharePoint and navigation for Salt Lake City Regional Office.
• Liaison within Human Resources by maintaining Human Resources professionalism within the organization and connecting new relationships outside the organization for Staffing/Hiring.
• Recognized, created, and followed through on correction plans for administrative errors that affected employees’ benefits and pay.
• Participated in a workgroup to create a “How to Fill Out DA 4659” guide for the new Awards Circular.
• Participated in a workgroup to create an Employee and Leader of the Quarter Standard Operations Procedure (SOP) for the new Awards Circular.
• Created and published Women’s Equality presentations for Women’s Equality Month for the Regional Office.

Responsibilities

• Provided administrative support for Health Care Providers and Clinics including monitoring both in/outpatient appointments for areas within Behavioral Health and Mental Health Clinics, ensuring encounter completion, and processing all emergency/non-emergency transfers to other clinics, other VA facilities, or private hospitals.
• Liaison between health care providers and patients, which includes reviewing patients' records and physicians' orders on a variety of records and completing the action as necessary to the proper routes of requests for patient activities and/or treatment procedures.
• Managed patients’ requests within 24hrs including scheduling, canceling, and re-scheduling patient appointments and/or consults, entering no-show information, and preparing for clinic visits.
• Managed patients’ administrative records including Pre-Registration and verifying and updating demographics and insurance information, performing basic eligibility, co-pays, and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
• Managed daily reports for clinics to include Queries, Recalls, and Electronic Wait List
• Routinely conducted clinic clean-up including performing a wide variety of record-keeping, correspondence, and tracking operations including inputting, deleting, retrieving, manipulating, and correcting information in databases and automated records.
• Maintained adherence to all organizational and departmental policies, directives, and standards about all AMSA job functions, adhered to the universal scheduling process, patient confidentiality and privacy laws, business office policies, and insurance capture.

Accomplishments

• Liaison for providers and patients with collaborating, communicating, setting priorities as needed, organizing the workload to meet deadlines, ensure compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives. Including preparing reports in various formats and presenting data to various organizational levels.
• Advanced knowledge of the technical health care process related to care access.
• Advanced knowledge of managing clinics within Behavioral and Mental Health.
• Independently utilize reference sources, decision-making, and empowering the team to collaborate and resolve problems within a complex systems environment.
• Advanced knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and revenue.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Created and published Standard of Operation for Behavioral Health Clinic.

Responsibilities

• Supported over 250 Soldiers assigned to the 807th Medical Command Deployment Support Headquarters, 150 Soldiers assigned to the 87thLegal Operations Detachment, 50 Soldiers assigned to the 2/414thBattalion, and 6,124 Soldiers assigned to 76th Division Operation Response.
• Provided personnel administrative support with military pay/personnel systems including providing the Battle Training Assembly Schedule, conducting birth month audits, creating/submitting awards, maintaining Soldier’s finance records, maintaining Enlisted and Officer record briefs, mentoring, and directing junior Soldiers within military conduct and professionalism.
• Self-initiated to maintain knowledge with military regulatory guidance for Soldiers.

Accomplishments

• Managed as a Non-Defense Travel System Entry Agent (NDEA) who maintained travel arrangements for over 250 Soldiers and their families.
• Assisted Family Programs for the 807th Medical Command (DS) Yellow Ribbon Events, with travel arrangements for family members of deployed Soldiers.
• Organized, re-filed, and re-categorized supplies, and all physical documents to the electronic filing system for 807th Medical Command (DS), 76thORC, 2/414th Battalion supporting over 6,574 Soldiers.

Responsibilities

• Provided administrative support for approximately 6,330 personnel, including implementing organizational changes within the organization: personnel, administrative plans, policies, and procedures were established and disseminated for compliance.
• Reviewed, analyzed, and interpreted regulations, and directives relating to all facets of military personnel administration and guided the Command Group and subordinate organizations.
• Developed administrative plans to provide integrated administrative services, including processing personnel actions and controlling correspondence for officers and enlisted actions.
• Liaison as an HR subject matter expert of contact for communications within HR’s guidance, policies, and practices per OPM and Department of Defense. Brief senior leadership and subordinate headquarters for administrative functions and operations.
• Technical advisor for regulatory guidance on administration actions per OPM and Department of Defense to include the following: qualifications, classifications, performance ratings, separations, promotions, awards, promotion boards, and other related personnel actions per OPM and Department of Defense.
• Managed personnel enlisted actions to include discharges, separations, involuntary and voluntary reassignments, conditional releases, mandatory removal date extensions, name change, Outside United States leave (OCONUS), reclassifications, reenlistment, retirements, suspension of favorable actions, and special duty/pay, awards.
• Managed the unsatisfactory and non-participant program by analyzing and routing actions appropriately for all unsatisfactory and non-participant cases within the Subordinates and Command.
• Liaison of Human Resources for higher primary staff and U.S. Army Reserve Command within their reporting requirements and provided regulatory guidance and implementation.
• Managed junior and senior enlisted promotions including managing organizations’ promotion point evaluation reports, vacancies, board procedures, screening requirements, board scheduling, and resource allocation for enlisted promotions.
• Managed, tracked, and maintained human resource systems access for the Command by auditing, reviewing, and approving digital request forms for the appropriate system and role access.
• Subject matter expert for military automated systems that lie within the Department of Defense of the Army Reserves.
• Initiated and oversaw a records personnel team for our Division to bring the Division of approximately 6,330 soldiers in compliance with their military records: reviewing documents for accuracy, inputting missing documents into their eOPF, and finalizing their Military records.
• Supervised and evaluated the Human Resources Personnel team. Ensured each team member was meeting their career and personal goals from the first evaluation. Implemented changes as needed to assist with each team member’s growth. Made an open communicative environment for the team. Challenged the team with new ideas, processes, or solutions to current issues.

Accomplishments

• Established Tour of Duty Program by implementing Division SOP, managed approximately 6,330 personnel/subordinates within the system and implemented higher Command guidance and regulations.
• Managed, tracked, and trained 137 civilians/50 military supervisors under a new Department of Defense civilian evaluation program.
• Implemented and managed directives to accomplish training and certifications within the Command including analyzing budget constraints, synchronizing subordinate organizations through all geographic regions, and interpreting regulations.
• Managed civilian timekeeping by submitting timecards for personnel, and validating timecards certified within 48 hours before suspense. Reviewed 100% of timecards submitted within two business days of submittal.
• Managed Subsistence-In-Kind (SIK) entitlements program by implementing guidance and policies throughout all organizations within the Division including all subordinate organizations.
• Division Key Manager and assisted in maintaining building security, established, and implemented security protocols for the Division.
• Managed travel arrangements and funding for the staff (i.e., meetings, conferences, events).
• Approving authorizer for funding events and conferences under special programs (i.e., Family Programs, Sexual Assault, Suicide Prevention, and Medical).
• Liaison for when natural disasters occur across the U.S. territories to U.S. Army Reserve Command. Maintained 24/7 manpower status by reporting 100% safety status of over 6,330 personnel throughout the Command including reporting a 100% status of Soldiers’ family members.

Responsibilities

• Provided administrative support for over 1,500 Soldiers and performed a variety of technical, analytical, and coordinating duties.
• Managed personnel records of Soldiers to include technical reviews, personnel transactions, reenlistment's, separations, discharges, transfers, requests for a job change, retirements, promotions, awards, and unsatisfactory/non-participant packets with oversight of assigned units.
• Maintained Blank and Invalid reports within the U.S. Army Reserve Command percentages.
• Managed Soldier’s medical to include submitted and completed medical claims.
• Managed Soldier’s retirement process.
• Managed Soldier’s finance records to include regularly utilized pay systems and submitted manual pay actions to the appropriate finance office within 24 hours of actions received. Ensured that the unit payroll actions are accomplished By U.S. Army Reserve Command policies and procedures.
• Managed Battle Training Assembly Commander’s Books for two supported Units within the team; including supporting eight other units within the Reserve Personnel Action Center.
• Maintained a high degree of professionalism in all dealings with higher headquarters and the public.
• Incorporated all changes that affect the efficient function of assigned units supported by the team and Fort Douglas Reserve Personnel Action Center.
• Conducted personnel record audits and ensured all required suspense was met.
• Subject matter expert in all finance/personnel systems.
• Routinely kept up with new regulatory guidance.

Accomplishments

• 88th RSC Commanding General’s Blue Devil Award for outstanding dedication and service. Providing exceptional support to 1300 individual Soldiers from 17 Units for Personnel and Financial Support.

Responsibilities

• Supported over 150 Soldiers within the 87th Legal Operations Detachment.
• Managed soldiers' personnel records to include technical reviews, personnel transactions, reenlistment's, separations, discharges, transfers, requests for a job change, retirements, promotions, awards, and unsatisfactory/non-participant packets with oversight of assigned units.
• Managed Soldier’s finance records to include regularly utilized pay systems and submitted manual pay actions to the appropriate finance office within 24 hrs. of actions received. Ensured that the unit payroll actions were accomplished by IAW U.S. Army Reserve Command policies and procedures.
• Managed Soldiers’ medical to include submitted/completed medical claims,
• Managed Soldiers’ retirement process.
• Managed Unit Supplies including receiving, inspecting, and signing Unit and Soldiers’ supplies.
• Managed Soldiers’ equipment including issued turn-in-slips, prepared and reviewed reports of supply inventory, conducted monthly sensitive items inventories, and monitored key logistical areas that pertained to unit readiness.
• Managed equipment serviceability and active inventory of equipment.
• Managed unit library of publications, service manuals, and technical manuals.
• Self-initiated to maintain knowledge of the current supply publications and system updates.
• Managed the following supply systems; Army Foodservice Management Information System (AFMIS), Government Travel Credit Card (GTCC), Kentucky Logistics Operation Center (KYLOC, army uniform ordering), Force and Asset Search Tool (FAAST, Lateral Transfer and Turn In procedures), Installation Support Modules (ISM, Organizational Clothing, and Individual Equipment), and Property Book Unit Supply Enhanced (PBUSE, Supply System).