Anna Tetschner
Williston,ND
Summary
Dynamic and results-oriented professional with extensive experience at Lifetouch Photography, adept at improving operations and customer satisfaction. Excelled in data entry and customer service, enhancing workflow and client relations. Skilled in Microsoft PowerPoint and organization, consistently achieving and surpassing goals. Proven track record of success in fast-paced environments, demonstrating strong analytical and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Avadyne Health
Billings, MT
11.2020 - Current
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Reported liabilities and risk management concerns to supervisor for review.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Obtained informed consent and payment documentation from patients and filed in system.
- Answered incoming calls in a professional manner.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Maintained a clean and organized reception area.
- Referred patients to appropriate professionals and services.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Provided customer service by answering patient questions and addressing concerns.
- Inputted patient demographic data into electronic health record system.
- Explained policies, procedures and services to patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained proper authorization and identification to release confidential medical records.
MEMBERSHIP COORDINATOR
BILLINGS ATHLETIC CLUB
Billings, MT
04.2018 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in local community events to promote organization's membership programs.
- Coordinated with vendors regarding product discounts available to members.
- Responded promptly to emails or phone calls from current or potential members.
- Collected deposits or payments and arranged for billing.
- Generated weekly metrics reports on membership growth, usage, retention rates.
- Developed and implemented membership policies and procedures.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained accurate records of all membership transactions using CRM software.
Teller
Opportunity Bank of Montana
Billings, MT
09.2019 - 03.2020
- Handle a cash drawer.
- Answer the phone.
- Processed wire transfers for customers both domestically and internationally.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified transaction errors when debits and credits did not balance.
- Reported daily averages and shortages to operations department.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified amounts and integrity of every check or funds transfer.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Cross-sold additional bank products when applicable to meet customer needs.
Landscape Worker
A-1 LANDSCAPING
Billings, MT
06.2019 - 09.2019
- I helped out a friend who owned the company for the summer
- Raked, mulched and composted leaves.
- Planted flowers, bushes, shrubs, trees, and grass.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Cared for artificial turf fields, periodically removing turf and replacing cushioning pads.
- Adhered to safety protocols when operating heavy machinery on the job site.
- Trimmed around trees and bushes.
Onboarding Specialist
Meadowlark Transportation
Billings, MT
03.2019 - 07.2019
- Helping patients understand financial responsibility
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances:
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare
- Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
- Monitored progress of new hires throughout their first year of employment.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
Operations Specialist
Lifetouch Photography
Billings, MT
07.2016 - 04.2018
- Analyzed operational data to identify trends and areas for improvement.
- Resolved operational issues promptly to minimize impact on business activities.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Supported project management activities from planning through execution.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Analyzed key performance indicators to identify effective strategies.
- Utilized software and tools to automate and improve operational processes.
- Coordinated with various departments to streamline operations and enhance workflow.
Customer Service
Lifetouch National Photography
Billings, MT
08.2012 - 07.2016
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided excellent customer service while delivering newspapers.
- Trained new employees on customer service protocols.
- Created reports summarizing daily customer service activities.
- Created strategies for improving customer service operations.
- Provided customer service in a professional manner.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Provided customer service assistance when necessary.
Secretary
White Transport
Billings, MT
02.2012 - 12.2012
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Data entry and bookkeeping tasks as assigned
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Coordinated meeting logistics such as room reservations and catering services.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Composed, edited and typed complex memos and reports with job-related software.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
High school or equivalent -
Skyview High School
Billings, MT05.2007
Skills
- Word
- Data entry
- Typing
- Customer service
- Social Media Management
- Microsoft PowerPoint
- Personal Assistant Experience
- Social media use
- Math skills
- Computer ease
- 10 key
- Adobe
- Organization
- Sales
- Presentation
- Money handling
- Event planning
- Clinical data entry
- Data entry proficiency
- Payment collection
- Data protection
- Appointment confirmation
Timeline
Patient Service Representative
Avadyne Health
11.2020 - Current
Teller
Opportunity Bank of Montana
09.2019 - 03.2020
Landscape Worker
A-1 LANDSCAPING
06.2019 - 09.2019
Onboarding Specialist
Meadowlark Transportation
03.2019 - 07.2019
MEMBERSHIP COORDINATOR
BILLINGS ATHLETIC CLUB
04.2018 - 03.2023
Operations Specialist
Lifetouch Photography
07.2016 - 04.2018
Customer Service
Lifetouch National Photography
08.2012 - 07.2016
Secretary
White Transport
02.2012 - 12.2012
High school or equivalent -
Skyview High School
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