Anna Thompson
Winnsboro,South Carolina
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
06.2017 - 01.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Psychology
Southern New Hampshire University
Hooksett, NHNo Degree - Cardiac Care
Midlands Technical College
West Columbia, SC12.2026
High School Diploma -
Fairfield Central High School
Winnsboro, SC06.2015
Skills
- Medical Terminology
- Technical Communications
- Recordkeeping strengths
- Computer Skills
- Microsoft Outlook
- Report Generation
- De-Escalation Techniques
- Active Listening
- Critical Thinking
- Calm Under Pressure
Additional Information
- Currently enrolled in Medical Terminology, Anatomy and Physiology, Health Careers Prep, and Technical Communications courses at Midlands Technical College, with plans to complete clinicals and become a certified EKG Technician by December 2026.
- Possess excellent communication, interpersonal, and customer service skills, as well as the ability to work independently or as part of a team.
- Committed to providing quality care and ensuring patient safety and satisfaction.
Timeline
Customer Service Representative
06.2017 - 01.2020
No Degree - Psychology
Southern New Hampshire University
No Degree - Cardiac Care
Midlands Technical College
High School Diploma -
Fairfield Central High School
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