Summary
Overview
Work History
Education
Skills
Timeline
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Anna Thornton

Anna Thornton

Mt. Pleasant,SC

Summary

Dynamic professional with a proven track record at Coastal Carolina Cleaners, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and problem-solving, with a knack for fostering team collaboration and maintaining meticulous attention to detail. Achieved significant improvements in front desk efficiency and customer service excellence.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Coastal Carolina Cleaners
04.2023 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Sales Associate

Las O Las
01.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Hostess Manager

Sol Southwest Kitchen
03.2021 - 12.2022
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.

Education

Associates In Art - Radiology

Trident Technical College
Mount Pleasant, SC
08.2024

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Attention to Detail
  • Basic Math

Timeline

Front Desk Receptionist

Coastal Carolina Cleaners
04.2023 - 07.2024

Sales Associate

Las O Las
01.2023 - 07.2023

Hostess Manager

Sol Southwest Kitchen
03.2021 - 12.2022

Associates In Art - Radiology

Trident Technical College

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Anna Thornton