ANNA TKACHENKO
Kyiv,Ukraine
Summary
Analytical professional with expert knowledge of sales processes. Confident facilitator who builds rapport easily with people from all walks of life. Challenges expectations and considers the big picture to guide impactful decisions- Out-of-the-box thinker, skilled researcher, and active listener. Proven ability to coach and motivate people to achieve meaningful changethe
Overview
10
10
years of professional experience
Work History
Chat Development Manager
Grammarly
Kyiv, UA
09.2024 - Current
- 138.29% - Annual quota attainment as an IC + manager
- 246 Open Opportunities generated
- $1,774,390 - total pipeline generated
- Trained and mentored the sales team to improve product knowledge and selling techniques.
- Trained and mentored the chat sales team to improve product knowledge and selling techniques.
Chat Development Rep
Grammarly
Kyiv, UA
03.2023 - 09.2024
- 124.01% - Annual Quota Achievement (Open Opportunities and Self-Serve sales) in 2023
- 253.51% Annual Quota Achievement (Open Opportunities and Self-Serve sales) in 2024
- Assisted customers with sales inquiries via live chat
- Collaborated with sales teams to refine lead qualification
Talent Development Manager
Helpware
06.2022 - 01.2023
- Supported business needs with development and implementation of organisational capabilities, structures and processes.
- Led tutorials, workshops and demonstrations to bring abstract concepts to life and increase relevance for workplace environments.
- Identified training needs and priorities for teams and individuals.
- Coordinated multiple company-wide training activities and development programmes simultaneously.
Sales Coach
CIENCE
09.2021 - 06.2022
- Researched new teaching methods to improve programme delivery.
- Collaborated with trainers and staff to streamline process and promote smooth workflow.
- Prepared presentations and learning materials to equip employees with resources for programs.
- Developed training plan for organisation, effectively utilising budget to fulfil diverse employee needs.
- CIENCE is People-as-a-Service Paas company, providing lead generation services, along with starting sales conversations for businesses all over the globe
Sales Development Representative (Inbound/Outbound)
DataRobot
Amsterdam, Netherlands
03.2021 - 09.2021
- Conducted inbound & outbound outreach to secure prospective clients.
- Cultivated client pipeline by establishing and nurturing customer relationships.
- Demonstrated broad knowledge of products to accurately address customer inquiries and deliver professional presentations.
- Reached out to potential customers through cold calling and email strategies to inform about products.
- Amsterdam
Sales Development Manager
CIENCE
01.2019 - 03.2021
- Monitoring the performance of sales team members and working to increase team morale and motivation.
- Creating an Onboarding course for new SDRs.
- Helping to achieve a significant increase in sales revenue.
- Sharing solid sales competencies and knowledge of best practices along with creating training materials.
- CIENCE is People-as-a-Service Paas company, providing lead generation services, along with starting sales conversations for businesses all over the globe
Sales Development Representative
CIENCE
01.2018 - 01.2019
- Increasing client base by reaching potential prospects through multichannel approach (email, phone, LinkedIn).
- Working as a dedicated Sales Rep for multiple regions, campaigns, events.
- Outreach customization (personalization based on personas).
- Appointments scheduling and initial qualification.
- Keeping track of CRM records/deals.
- Stats analysis to uncover patterns and trends.
- Reporting based on the outcomes.
- Inbound lead qualification; initial contact.
- Data enrichment and consistent follow-ups in order to book an appointment.
Data Researcher
CIENCE
05.2017 - 12.2017
- Market analysis & research.
- Lead generation and data enrichment based on client's Ideal Customer Profile.
- Researched trends and gathered valuable data to project and execute new target market initiatives.
Translator
Freelance, Upwork
Kyiv, Ukraine
01.2016 - 03.2017
- Completed accurate, relevant and culturally-respectful translations for wide range of purposes using correct wording and voice matching specific requirements.
- Worked with different teams to provide accurate English/Ukrainian translations for localisation purposes.
- Produced documentation consistent with format, style and layout of original.
Education
Bachelor Degree - Law
National State Tax Service University of Ukraine
05.2017
Skills
- Creating personalized approach based on the persona genome
- Prospecting & Lead Generation
- Understanding the revenue engine
- Improving funnel efficiency
- Performance management
Accomplishments
• Opening a new office in Mexico.
• Building a training program for new employees.
• Onboarding/training new hires.
• SaaS Nation Conference participation.
• Creation of an advisory platform for the B2B US market.
• Building a training program for new employees.
• Onboarding/training new hires.
• SaaS Nation Conference participation.
• Creation of an advisory platform for the B2B US market.
Languages
- English, Advanced (C1)
- Ukrainian, Bilingual
- Turkish, Beginner (A1)
Timeline
Chat Development Manager
Grammarly
09.2024 - Current
Chat Development Rep
Grammarly
03.2023 - 09.2024
Talent Development Manager
Helpware
06.2022 - 01.2023
Sales Coach
CIENCE
09.2021 - 06.2022
Sales Development Representative (Inbound/Outbound)
DataRobot
03.2021 - 09.2021
Sales Development Manager
CIENCE
01.2019 - 03.2021
Sales Development Representative
CIENCE
01.2018 - 01.2019
Data Researcher
CIENCE
05.2017 - 12.2017
Translator
Freelance, Upwork
01.2016 - 03.2017
Bachelor Degree - Law
National State Tax Service University of Ukraine