Anna Torres
Gainesville,Georgia
Summary
Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
4
4
years of professional experience
Work History
Shift Manager
Walgreens
Gainesville, Georgia
08.2024 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Frontline Member Associate
Sam's Club
Oakwood, Georgia
06.2022 - 03.2024
- Provides member service by acknowledging the member and identifying the member's needs.
- Assisting members with purchasing decisions, locating merchandise, resolving member issues, and concerns.
- Dealing with returns, customer complaints, and signing members up for credit cards and memberships.
- Assisted in training new employees on company policies and procedures related to customer service.
- Maintained an orderly work environment by cleaning up spills, straightening shelves, disposingof trash.
- Handled returns quickly while ensuring customer satisfaction was met.
E-Commerce Personal Shopper
Kroger
Flowery Branch, GA
11.2020 - 06.2022
- Select and gather all products for customers' online orders.
- Assemble the online orders of all customers.
- Process payments.
- Load and deliver orders to cars for pickup by customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold, or fresh.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend the best products and services.
Education
Some College (No Degree) - Business Administration And Management
University of North Georgia
Dahlonega, GASkills
- Inventory Control
- Team Development
- Shift checklists
- Handling Customer Complaints
- Inventory controls
- Cash Handling
- Supply Ordering
- Microsoft Office
Languages
Spanish
Native/ Bilingual
Timeline
Shift Manager
Walgreens
08.2024 - Current
Frontline Member Associate
Sam's Club
06.2022 - 03.2024
E-Commerce Personal Shopper
Kroger
11.2020 - 06.2022
Some College (No Degree) - Business Administration And Management
University of North Georgia