Anna Torres
Middle Village,NY
Summary
Dedicated Branch Manager offering over 25 years of experience in Financial Customer Service, Branch Operations and Team Structuring. Proficient in establishing and maintaining relationships, while consistently meeting goal metrics. Attentive to clientele needs and upholding organizational standards.
Overview
22
22
years of professional experience
Work History
Assistant Branch Manager
New York Community Bank/Flagstar Bank
11.2023 - 10.2024
- Establish relationships with individual and business customers to provide bank products and promotions that are closely aligned with their needs.
- Conduct off-site meetings with and for potential business clients.
- Conduct financial audits for associates and managers. Review and approve vault transactions, cash deposits, and withdrawals.
- Communicate and address bank policies and procedures to staff on a regular basis.
- Facilitate staff meetings and training sessions for junior and associate team members.
- Plan and execute Community Reinvestment Act activities.
Branch Operations Supervisor
New York Community Bank
07.2019 - 11.2023
- Coordinated and supervised daily branch operations, including resourcing, customer service, product sales, and administrative support.
- Oversee and verify cash balance records, while maintaining branch guidelines and procedures.
- Open and monitor accounts initiated by other branch employees.
- Balanced and replenished the ATM and vault on a daily basis.
- Facilitate and maintain quarterly goals for branch staff.
- Work closely to maintain a friendly, kind, and safe environment with management and branch staff.
- Support the management team with day-to-day work in various branches.
Customer Service Associate
New York Community Bank
10.2002 - 06.2019
- Established relationships and maintained clientele across 18 branches, recommending products, services, and business management-tailored solutions.
- Open and manage personal and business accounts for customers.
- Handled large cash balances daily while maintaining branch balancing guidelines.
- Performed account maintenance for customers as requested, while recommending suitable product solutions.
- Collaborated with team members in reviewing branch policies and procedures to ensure customer satisfaction.
- Assisted branches with their day-to-day workflow.
Skills
- Fiserv
- Microsoft Office Suite
- Workday
- Salesforce
- Outlook
- Instant Open
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Branch Manager
New York Community Bank/Flagstar Bank
11.2023 - 10.2024
Branch Operations Supervisor
New York Community Bank
07.2019 - 11.2023
Customer Service Associate
New York Community Bank
10.2002 - 06.2019
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