Anna Torres
Gainesville
Summary
Diligent Shift Manager with a background in managing team schedules, cash-handling, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Shift Manager
Walgreens
08.2024 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Frontline Member Associate
Sam's Club
06.2022 - 03.2024
- Provides member service by acknowledging the member and identifying the member's needs.
- Assisting members with purchasing decisions, locating merchandise, resolving member issues, and concerns.
- Dealing with returns, customer complaints, and signing members up for credit cards and memberships.
- Assisted in training new employees on company policies and procedures related to customer service.
- Maintained an orderly work environment by cleaning up spills, straightening shelves, disposing trash.
- Handled returns quickly while ensuring customer satisfaction was met.
E-Commerce Personal Shopper
Kroger
11.2020 - 06.2022
- Select and gather all products for customers' online orders.
- Assemble the online orders of all customers.
- Process payments.
- Load and deliver orders to cars for pickup by customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold, or fresh.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend the best products and services.
Education
Working On Bachelors - Business Administration And Management
University of North Georgia
Gainesville, GA12-2026
Skills
- Inventory Control
- Team Development
- Shift checklists
- Handling Customer Complaints
- Inventory controls
- Cash Handling
- Supply Ordering
- Microsoft Office
Languages
Spanish
Native/ Bilingual
Timeline
Shift Manager
Walgreens
08.2024 - Current
Frontline Member Associate
Sam's Club
06.2022 - 03.2024
E-Commerce Personal Shopper
Kroger
11.2020 - 06.2022
Working On Bachelors - Business Administration And Management
University of North Georgia