ANNA TRAN
New Orleans
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
Floor Manager
Origami
New Orleans
05.2021 - 12.2025
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained staff on company policies and customer service standards.
- Managed inventory levels and coordinated stock replenishment efforts.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained a safe, clean and organized floor environment.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Lakeside Seafood Drago's
Metairie
12.2005 - 07.2020
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Implemented feedback from customers to improve service quality and menu offerings.
Fine Dining Server
Muriel's Jackson Square
New Orleans
07.2004 - 08.2005
- Delivered exceptional service to guests in a high-end dining environment.
- Managed multiple tables efficiently during busy service periods.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided detailed menu explanations and wine recommendations to enhance guest experience.
- Processed guest payments accurately and efficiently at the end of meals.
Education
Associate in Arts (A.A.) - Culinary Arts
C.I.N.O. CULINARY INSTITUTE OF NEW ORLEANS
New Orleans, LABusiness
University of New Orleans
New Orleans, LA 01.1996 - 01.1999
Grace King
New Orleans, LASkills
- POS Terminals
- Bilingual
- Strong Work Ethics
- Time Management
- Customer Service
- Team leadership
- Problem solving
Certification
Certificate in Food Handling and Safety
References
- Tommy Cvitanovitch, Owner Of Drago's, Lakeside Seafood Drago's, (504) 888-9254, tommy@dragosrestaurant.com
- Klara Cvitanovitch, Owner, Lakeside Seafood Drago's, (504) 888-9254, klara@dragosrestaurant.com
- James Locassio, Owner, Origami’s 1(323)793-5263 jas.origami@gmail.com
Timeline
Floor Manager
Origami
05.2021 - 12.2025
Server
Lakeside Seafood Drago's
12.2005 - 07.2020
Fine Dining Server
Muriel's Jackson Square
07.2004 - 08.2005
Business
University of New Orleans
01.1996 - 01.1999
Associate in Arts (A.A.) - Culinary Arts
C.I.N.O. CULINARY INSTITUTE OF NEW ORLEANS
Grace King