Anna Ulatowski
Solon,OH
Summary
Dedicated professional with strong customer service and conflict resolution skills. Experienced in sanitation protocols and effective communication, committed to fostering safe and engaging environments.
Overview
7
7
years of professional experience
Work History
Childcare Provider
We Rock The Spectrum - Stow
Stow, Ohio
11.2024 - 03.2025
- Supervised children in play areas, fostering a safe and engaging environment.
- Adapted activities for children with special needs, ensuring inclusion and participation for all.
- Administered first aid, adhering to safety protocols for child care services.
- Maintained cleanliness and organization of play spaces, promoting a positive experience for children.
Shift Manager
Cleveland Bagel Cafe
Kent, Ohio
08.2022 - 12.2023
- Resolved customer complaints and conflicts to improve customer satisfaction.
- Trained new staff on customer service and food safety protocols to enhance service quality.
- Ensured adherence to safety and sanitation regulations to protect customers and staff.
- Monitored inventory to optimize scheduling and address supply needs.
Waitress
Laziza Mediterranean Grill
Kent, Ohio
04.2023 - 10.2023
- Welcomed customers upon entry, answered questions, and recommended specials to enhance dining experience and support sales.
- Trained new staff on service standards and operational procedures.
- Practiced safe food handling and maintained cleanliness to protect customers from foodborne illness and ensure proper sanitation.
Grocery Team Member
Whole Foods Market
Chicago, Illinois
01.2022 - 07.2022
- Stocked shelves, rotated products, and maintained store cleanliness to ensure an organized shopping environment.
- Monitored expiration dates and removed outdated items to uphold product freshness standards.
- Followed safety protocols when handling hazardous materials, promoting a safe workplace.
Team Leader
Mitchell's Ice Cream
Solon, Ohio
07.2018 - 09.2021
- Mentored and coached team members, enhancing their skills and contributing to overall team success.
- Resolved conflicts between team members and customer complaints, fostering a collaborative work environment.
- Assisted in developing a secure, contactless delivery system, improving customer safety during the pandemic.
Childcare Music Instructor
Club Rock Cleveland
Beachwood, Ohio
09.2018 - 05.2019
- Designed engaging lesson plans tailored to diverse music styles and skill levels, fostering an inclusive learning environment.
- Modified instructional methods to accommodate special education students and those with physical disabilities, promoting equal access to music education.
- Conducted regular maintenance checks on all classroom instruments, ensuring optimal functionality for enhanced student learning.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2026
High School Diploma -
Hawken Upper School
Gates Mills, OH06-2020
Skills
- Sanitation and sterilization
- Customer service
- Conflict resolution
- Inventory management
- Critical analysis
- Effective communication
- Quick learner
- Organizational skills
Timeline
Childcare Provider
We Rock The Spectrum - Stow
11.2024 - 03.2025
Waitress
Laziza Mediterranean Grill
04.2023 - 10.2023
Shift Manager
Cleveland Bagel Cafe
08.2022 - 12.2023
Grocery Team Member
Whole Foods Market
01.2022 - 07.2022
Childcare Music Instructor
Club Rock Cleveland
09.2018 - 05.2019
Team Leader
Mitchell's Ice Cream
07.2018 - 09.2021
Bachelor of Arts - Psychology
Kent State University
High School Diploma -
Hawken Upper School