Anna Urena
Concord,CA
Summary
Energetic and driven professional with exceptional organizational and communication skills, coupled with a strong work ethic. Seeking a rewarding long-term opportunity with a reputable organization that values and leverages my unique skill set and abilities. Committed to making a meaningful contribution to the success of the company while continuously growing and developing professionally.
Overview
20
20
years of professional experience
Work History
Operation Controller
Wolfgang Puck Catering
01.2023 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
- Facilitated intecompany collaboration projects through regular meetings, status updates, and shared documentation platforms.
- Enhanced communication between departments by establishing clear channels and protocols.
- Developed comprehensive financial reports for informed decision-making by senior leadership
- Guide managers to complete journal entries, reconciliations, and account analysis to prepare financial documents and general account management.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Completed year-end close processes through effective supervision of financial functions.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Review accounts payable and receivable operations for multiple locations.
Assistant Director of Finance
Fisherman's Wharf Marriott
10.2013 - Current
- Management and supervision of A/P, A/R, General Cashier, General Ledger, Payroll and Night Audit
- Performs month-end, quarter end and year-end financial and reporting
- Assists GM with forecast done twice a month
- Onboard new accountants when new hotels are acquired
- Onboard and provide guidance to new Front Office staff
- Receive, prepare and scan vendor invoices to be process at the corporate office
- Assist vendors with questions or concerns
- Handle issues independently without requiring the executive attention
- Implemented new procedures for daily reporting and reduced the length of time needed to less than half
Accounting Manager
Walnut Creek Marriott
02.2008 - 10.2013
- Manage and supervise daily operations, cash receipts and general ledger
- Provide staff training and annual evaluation
- Process invoices and controls purchase orders
- Process W-9 to set-up new vendors
- Prepares monthly financial statement journals and complete end of month packet to be sent to corporate office
- Implement policy, procedures and controls to ensure compliance with company S.O.P
- Assist in preparation of annual budget document, including compiling approved departmental expenditure budget
- Support the audit process and ensures it gets completed properly
Accounts Payable Area Manager
Walnut Creek Marriott
07.2009 - 04.2010
- While holding the responsibilities of Account Manager I was asked to take on the task to get six sisters properties up to date, I was given a year to complete this task, I did it in nine months
- Timely processing of up to 2,000 invoices a month for six sister properties
- Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed
- Rebuilt trust with vendors/suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received
Accounts Payable Clerk
Walnut Creek Marriott
09.2006 - 02.2008
- General cashier
- Accounts Payable Processes & Management
- Invoices/Expense Reports/Payment Transactions
- Vendor Negotiations & Management
- Cover and assist for accounts receivable clerk
Front Desk Supervisor
Walnut Creek Marriott
05.2005 - 09.2006
- Teambuilding & Supervision
- Staff Development & Training
- Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance
Front Desk/At Your Service Agent
Walnut Creek Marriott
09.2004 - 05.2005
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry guest, researched and rapidly solved problems
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
Education
College Degree -
Crestcom Bullet Proof Manager Training
01.2009
Los Angeles Trade Technical College -
Los Angeles Trade Technical College
Los Angeles, CA01.2004
Bell High School -
Bell High School
Los Angeles, CA01.1989
Skills
- Accounts receivable
- Management
- Accounts payable
- GAAP
- General Ledger Accounting
- Account Reconciliation
- Financial Report Writing
- Accounting
- Journal Entries
- Office Management
- Financial Statement Preparation
- Auditing
- Financial analysis
- Financial Modeling
- Telephone & Front Desk Reception
- Customer Service
- Filing Database & Records Management
- Reports & Spreadsheets
- Complaint Handling
- Word
- Excel
- PowerPoint
- AS 400
- Property Manager System
- Marsha
- Micros
- Real Time Merchant
- M3
- Fusebox
- Profitvue
- Bookkeeping
- Payroll
- OMS
Personal Information
Authorized To Work: US
Awards
- Internal Audit award, 01/01/16, Received a score of 98%, highest in the company.
- Associate of the 2nd Quarter, 06/01/08
- Associate of the Year, 12/01/06
- Associate of the 3rd Quarter, 09/01/06
- Associate of the Month, 08/01/05
Languages
Spanish
Native or Bilingual
Timeline
Operation Controller
Wolfgang Puck Catering
01.2023 - Current
Assistant Director of Finance
Fisherman's Wharf Marriott
10.2013 - Current
Accounts Payable Area Manager
Walnut Creek Marriott
07.2009 - 04.2010
Accounting Manager
Walnut Creek Marriott
02.2008 - 10.2013
Accounts Payable Clerk
Walnut Creek Marriott
09.2006 - 02.2008
Front Desk Supervisor
Walnut Creek Marriott
05.2005 - 09.2006
Front Desk/At Your Service Agent
Walnut Creek Marriott
09.2004 - 05.2005
College Degree -
Crestcom Bullet Proof Manager Training
Los Angeles Trade Technical College -
Los Angeles Trade Technical College
Bell High School -
Bell High School