ANNA VANBENSCHOTEN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
EBI Consulting
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Assisted coworkers and staff members with special tasks on a daily basis
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
Deputy Assistant Manager
Barnes & Noble
09.2019 - 05.2024
- Handled opening and closing procedures for the store including counting tills and deposit at the end of the night, and creating change orders each week based off the store's current needs
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Assisted with on-boarding employees
- Addressed employee issues and conflicts to provide input, feedback, and coaching
- Delegated daily projects to booksellers as they needed to be completed and kept track of current and future projects for the store
- Created attractive displays and monitored inventory levels
- Handled training throughout the store for both new and already established booksellers
- Handled any customer questions, customer escalations, or in-store emergencies
- Made work orders for everything that needed to be serviced throughout the store including tech-related issues and maintenance issues
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards
- Worked with CRM team to create quotes and orders for school, and ship them out in a timely fashion to the customers
- Completed continuous on-the-job training with all employees to maintain the high customer service standards for the store
- Managed and created store schedules including creating outlines for hours needed for each department.
Education
Bachelor of Arts - Communication
The University of Tampa
Tampa, FL05.2019
Skills
- On-boarding
- Litmos and Cognition
- Confidential Document Control
- Timekeeping, PTO and Leave of Absence input
- Scheduling
- Office Administration
- Adaptability and flexibility
- Customer and client relations
- Netsuit
- Documentation and Recordkeeping
- Maintaining company Intranet
- Microsoft Office Suite
References
- Alex Cote, (978) 408-8082
- Charles Hopping, (978) 413-7210
- Robert McKenna, (617) 212-9103
- Kimberly Martin, (603) 560-1291
- Jill Giordano, (781) 273-3871
Timeline
Administrative Assistant
EBI Consulting
05.2024 - Current
Deputy Assistant Manager
Barnes & Noble
09.2019 - 05.2024
Bachelor of Arts - Communication
The University of Tampa
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