Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Anna Vandenhole

Anna Vandenhole

Finance
The Colony,Texas

Summary

Experienced small-office Manager, with expertise in accounts payable/accounts receivable, administration and customer service. People person with a strong interest in human behavior and psychology. Accustomed to working effectively in a team environment and handling leadership responsibilities. Strong verbal and written communication skills; detail-oriented with excellent organizational skills and the ability to work independently. Proficient using QuickBooks, Word, Open Office, PowerPoint, Excel, Word Press, Outlook, AR Docs, and Citrix. Competent Accounts Receivable Specialist bringing 20 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as a dedicated professional, driven to meet team targets and enhance bottom-line performance. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

20
20
years of professional experience

Work History

Accounts Receivable Specialist

ICS - TheraCom; AmerisourceBergen
01.2015 - Current
  • Works over a broad network of internal departments and customer's organizations to ensure billing, statements, disputes and returns are completed to the customer's expectation
  • Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing
  • Assists in training & mentoring new personnel and follow up to ensure new hires are successful
  • Reviews large and high profile accounts
  • Overall team-player who will be looked upon as the "go-to" system resource
  • Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed
  • Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved
  • Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits
  • Ensures appropriate and timely processing of requests for the return of customer credit balances
  • Generates reporting to internal & external parties so work can be done
  • Ability to communicate effectively both orally and in writing
  • Demonstrates ability to resolve issues quickly, problem solve and escalate appropriately
  • Knowledge of general accounting principles
  • Familiarity with credit and collection operations procedures, including reconciliation of A/R activity
  • Strong interpersonal skills
  • Strong reconciliation skills
  • Strong mathematical and analytical skills
  • Strong organizational skills; attention to detail
  • Knowledge of Microsoft programs; extensive knowledge of Excel.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Maintained accurate financial records with meticulous attention to detail in data entry and account management.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
  • Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Assisted in the development of credit policies and procedures that minimized risk while supporting business growth.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
  • Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
  • Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
  • Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Developed and implemented strategies to improve collection processes and reduce overdue payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using AR Docs and Citrix.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Office Manager/Accounts Payable/Receivable Clerk

Whitworth Excavating
01.2012 - 07.2014
  • Oversaw office administration at busy construction company by answering phones, handling customer complaints, processing payments, overseeing collections and scheduling workers according to project needs, ensuring work was done in timely manner
  • Tracked employee work hours and saw that employee handbook was continually updated to meet state requirements and that worker training was always up to date
  • Wrote safety manual for workers, updating it bi-annually, and seeing that all employees were properly trained and tested to ensure compliance
  • Processed accounts payable and receivable, and handled all aspects of payroll, ensuring that all financial matters were completed with 100 percent accuracy
  • Oversaw random drug testing of employees by setting schedule and reviewing results, ensuring that all employees were checked on a surprise rotating schedule
  • Assisted owner with planning and routing jobs at sites throughout the county each day, avoiding restricted roads and identifying shortest routes, to conserve fuel
  • Oversaw all office communication, including e-mail, phone calls and correspondence, providing timely responses and screening contacts to ensure owner's time was not wasted.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Customer Relations Specialist

SyberVision
01.1994 - 01.2012
  • Oversaw company response to customer inquiries and complaints, ensuring that clients' needs were met and corporate policies were followed
  • Reviewed organizational policies and identified opportunities to make changes that improved customer satisfaction rates
  • Trained and supervised call center workers to produce efficiency and strong customer service
  • Monitored employee call traffic, identifying improvement opportunities and retraining as needed
  • Scheduled training sessions and meetings, and managed organization to ensure effectiveness
  • Led team that consistently achieved high productivity goals
  • Managed daily activities, reviewing reports, preparing feedback, processing credit cards and refunds, overseeing inventory and supervising shipping.

Education

Human Behavior and Communications -

Fred Pryor Seminars

Chabot College
Hayward, CA
01.1998

Skills

  • Credit and Collections
  • Payment Management
  • Audit Procedures
  • Aging Reports Analysis
  • Investigative Research
  • Team Bonding
  • Strong Client Relations Skills
  • Account Reconciliation
  • Relationship Building
  • Statement Preparation
  • Bookkeeping
  • Generally Accepted Accounting Principles

Timeline

Accounts Receivable Specialist

ICS - TheraCom; AmerisourceBergen
01.2015 - Current

Office Manager/Accounts Payable/Receivable Clerk

Whitworth Excavating
01.2012 - 07.2014

Customer Relations Specialist

SyberVision
01.1994 - 01.2012

Human Behavior and Communications -

Fred Pryor Seminars

Chabot College

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