Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Vann

Baltimore,Maryland

Summary

To find a career that will offer growth and advancement opportunities where I can utilize my skills and various experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Permit & Records Technician I

City of Baltimore/DHCD Permits & Litigation
02.2023 - Current
  • Process online applications for Building, Mechanical, Plumbing, Electrical, Use and Occupancy, Temporary Special Events, Demolition Permits and e-Plans Contractor applications by reviewing the applications completeness
  • Receive phone and walk-in inquires for permit information and permit status
  • Assist customers in resolving permit issues
  • Work with Inspection units and other agency/departments to assist customers in processing permits in a timely and professional matter.

Hostess

The Rose Group/ Applebee’s Restaurant
10.2022 - Current
  • Welcome guests in a warm and friendly matter
  • Ascertains their dining/lodging needs
  • Seats the guests and manage the seating chart
  • Monitors restaurant activity to determine seating and dining flow
  • Responds to guest inquiries and requests in a timely, friendly and efficient matter
  • Performs opening and closing duties, as needed
  • Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
  • Helps fellow team members and other departments wherever necessary to maintain positive working relationships.

Customer Service Analyst II

Department of Public Works/Customer Service & Support Division
04.2015 - 02.2023
  • Entering and Process adjusted water bills
  • Process Demolition Permits
  • Process Fire Hydrant Permits
  • Set up & activate new accounts
  • Assist customers coming into office and on phone
  • Work on special projects.

Office Secretary III Advanced

Central Bookings
09.2008 - 06.2013

Reviewing and entering inmate commitment information upon intake
Process 50-60 new commitment packets for verification and file in active files.
Process 50-60 inmate commitment papers and prepare for release daily.
Providing outside agencies or individuals such as bail bondsmen, attorneys, detention centers, etc. with
requesting information.
Ensure complete accuracy in processing inmate court appearances

Arrange and file detainee active and inactive records in Detainee number order
Effectively determine whether an inmate can be released at the court work processing level
Accurately process inmate return commitment information in the CJIS system
Process, Review and Data Entry in the following system: CJIS, OCMS, ABS, JIS systems

Education

Skills

  • CJIS (Criminal Justice Information System)
  • JIS (Judicial Information System)
  • ABS (Automated Booking System)
  • OCMS (Offender Case Management System)
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Baltimore Metered Water System (3270)
  • UMAX
  • Construction Code Enforcement (CCE)
  • Time Management
  • Customer Service

Timeline

Permit & Records Technician I

City of Baltimore/DHCD Permits & Litigation
02.2023 - Current

Hostess

The Rose Group/ Applebee’s Restaurant
10.2022 - Current

Customer Service Analyst II

Department of Public Works/Customer Service & Support Division
04.2015 - 02.2023

Office Secretary III Advanced

Central Bookings
09.2008 - 06.2013

Anna Vann