Anna Vasquez
Laveen,USA
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and oral. Skilled in active listening and analytical problem-solving. Able to understand customer needs and desires and provide tailored solutions to enhance their experience. Dedicated to building customer loyalty and satisfaction through service-oriented behaviors. Track record of achieving customer service satisfaction and retention goals over the past 3 years. Attentive team player who can think independently and act quickly to meet customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Senior Lead
Old Navy
08.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Server/Waiter
Denny's Restaurant
01.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Spirit Halloween
10.2022 - 11.2022
- I was able to make excellent sales during the high peak of the season.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Staff Member
Boys and Girls club of the Gila River Indian Community
06.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with the kids and other staff members.
- Maintained open communication with parents regarding daily experiences, achievements, or concerns involving their children.
- Participated in team-building activities to foster teamwork and collaboration.
- Ensured child safety by closely supervising indoor and outdoor playtime activities.
Education
Bachelor's degree - Humanities
The University of Arizona
Tucson, AZ05-2027
High school diploma - General Studies
Betty Fairfax High School
Laveen, AZ05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Time management skills
- Cash handling
- Team collaboration
- Guest engagement
- Cleaning and sanitizing
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Patience and empathy
Certification
Food Handler Certification
Pronouns
She/her
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Senior Lead
Old Navy
08.2024 - Current
Server/Waiter
Denny's Restaurant
01.2023 - 07.2023
Sales Associate
Spirit Halloween
10.2022 - 11.2022
Staff Member
Boys and Girls club of the Gila River Indian Community
06.2022 - 07.2022
High school diploma - General Studies
Betty Fairfax High School
Food Handler Certification
Bachelor's degree - Humanities
The University of Arizona
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