Anna Vasquez
customer service
Chandler,USA
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and oral. Skilled in active listening and analytical problem-solving. Able to understand customer needs and desires and provide tailored solutions to enhance their experience. Dedicated to building customer loyalty and satisfaction through service-oriented behaviors. Track record of achieving customer service satisfaction and retention goals over the past 3 years. Attentive team player who can think independently and act quickly to meet customer needs.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Server
Gila River Casino
07.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Resolved guest complaints promptly to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
Server
Olive Garden
03.2025 - Current
- Kept food service and preparation areas clean and neat.
- Processed credit card transactions, gift cards, and cash payments.
- Entered orders into computer system to coordinate with kitchen staff.
- Supported bussers with table-cleaning during high-volume shifts.
- Communicated professionally with customers, colleagues, and supervisors.
- Listened to guest needs and responded promptly for personalized service.
- Followed safety, sanitization and food handling guidelines.
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
Customer Senior Lead
Old Navy
08.2024 - Current
- Informed customers of promotions and special offers to increase sales.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Monitored fitting rooms ensuring customers received assistance when required.
- Kept clean, organized, and well-stocked checkout areas.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled cash register transactions efficiently and accurately.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
Server/Waiter
Denny's Restaurant
01.2023 - 07.2023
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Associate
Spirit Halloween
10.2022 - 11.2022
- I was able to make excellent sales during the high peak of the season.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Staff Member
Boys and Girls club of the Gila River Indian Community
06.2022 - 07.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Established positive relationships with the kids and other staff members.
- Maintained open communication with parents regarding daily experiences, achievements, or concerns involving their children.
- Participated in team-building activities to foster teamwork and collaboration.
- Ensured child safety by closely supervising indoor and outdoor playtime activities.
Education
Bachelor's degree - Medicine
Arizona State University
Tempe, AZ05-2028
High school diploma - General Studies
Betty Fairfax High School
Laveen, AZ05.2023
Associates/ Diploma - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Time management skills
- Cash handling
- Team collaboration
- Guest engagement
- Cleaning and sanitizing
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Patience and empathy
Certification
Food Handler Certification
Timeline
Server
Gila River Casino
07.2025 - Current
Server
Olive Garden
03.2025 - Current
Customer Senior Lead
Old Navy
08.2024 - Current
Server/Waiter
Denny's Restaurant
01.2023 - 07.2023
Sales Associate
Spirit Halloween
10.2022 - 11.2022
Staff Member
Boys and Girls club of the Gila River Indian Community
06.2022 - 07.2022
High school diploma - General Studies
Betty Fairfax High School
Bachelor's degree - Medicine
Arizona State University
Associates/ Diploma - General Studies
Maricopa Community Colleges, South Mountain Community College
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Pronouns
She/her