ANNA VERIDIANO

• Oversee the daily operations 3 graduate student housing communities and 1 faculty and staff community, comprised of over 2000 units.
• Ensure all turns are scheduled and completed in a timely manner.
• Hire, supervise and develop a team of 9 team members and 13 student workers.
• Manage all scheduled major renovation projects.
• Partner with other General Managers and the Director of Graduate Housing to ensure alignment and consistency in operational procedures.
• Lead efforts to reinforce community standards and policies through my team’s work, maintaining a consistent commitment to excellent customer service.
• Ensure budget and financial goals are achieved by monitoring expenses, optimizing resource allocation, and maintaining high occupancy levels.

• Responsible for the day-to-day operations of a 459 unit affordable housing portfolio.
• Provide leadership to staff to ensure high performance.
• Prepare annual budget for assigned region, authorize the purchase of materials and monitors work activities and expenditures to control costs.
• Responsible for maintaining full occupancy of the units in the region.
• Provide statistical analytics on financial, residential and maintenance KPIs.
• Monitor and ensure program compliance and adherence to contractual obligations.
• Actively train property managers to become more effective business managers.

• Responsible for the day to day operations of a historic apartment building and a 16k square foot commercial property consisting of 13 units.
• Directed marketing and leasing of portfolio.
• Directed and oversaw rehab and construction of units at turn.
• Identified and managed capital improvement projects.
• Managed budget implementations and reviewed and analyzed monthly financial statements.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

• Oversaw the day to day operations of a portfolio of 6 student housing properties which included 1 rent controlled building, as well as lease up and oversight of a brand new 146 luxury community which included 20 affordable housing units.
• Directed overall leasing of portfolio.
• Implemented affordable housing program for new lease up.
• Created annual budgets for portfolio as well as reviewed and analyzed monthly financial statements.
• Responsible for procurement, training, direction and oversight of all new and existing staff.
• Ensured resident satisfaction through refinement of quality assurance policies and procedures.

Responsible for the overall operation and profitability of a 300 unit multi-family community.

• Managed and mentored 10 direct reports.
• Lead team in establishing creative marketing and social media strategies to increase traffic.
• Created strategic plans to meet individual and community performance goals.
• Reviewed monthly financial statements for variances.
• Worked closely with the Service Manager to develop a yearly capital expenditure plan.

• Oversaw the day to day operations of 3 apartment buildings totaling 541 units, comprised of a 95% student demographic.
• Mentored and managed 15 direct reports and oversaw a maintenance team of 15.
• Directed service team and vendors to ensure the timely turnover of over 300 move outs every summer.
• Created an annual strategic plan to establish and achieve student wait list goals.
• Ensured budgeted performance goals and capital expenditure plans for the community were met.

• Responsible for the day to day operations of four rent controlled apartment buildings and seventeen commercial properties
• Recruited, trained and supervised all on-site associates.
• Conducted inspections to evaluate building conditions and rent-ready status of vacant units.
• Assisted with developing annual operating budget and capital improvement plan.