Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGE
Timeline
PLATFORMS
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ANNA VILLALOBOS

ANNA VILLALOBOS

Schertz,TX

Summary

I am a positive, motivated individual who enjoys working collaboratively with others to achieve shared goals. I am a fast learner with excellent communication skills, and I take pride in being able to encourage and support my colleagues in a respectful and understanding manner. While work is important to me, I also value my family time and believe that maintaining a healthy work-life balance is crucial to happiness.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Key Account Manager

UNIS
12.2023 - 03.2025
  • Serving as the primary point of contact for clients, responsibilities include ensuring seamless execution of programs from start to finish. This involves troubleshooting technical issues and providing timely, professional solutions.
  • Collaboration with various departments within UNIS is essential to meet customer needs, such as managing inventory and coordinating inbound and outbound shipments. Additional tasks include assisting with special projects, reviewing customer forecasts to ensure timely ordering of required components, and communicating any delays.
  • Daily reports are run to confirm orders are processed according to each retailer's shipping requirements, with a thorough understanding of routing guides and compliance. Coordination of shipping and receiving appointments with warehouse personnel, management of client-owned returns, and enforcement of company rules regarding safety, discipline, cooperation, and teamwork are also key responsibilities. Other duties are performed as required by management or customers.

Sr. Operations Manager

NZXT, Inc.
09.2018 - 01.2023
  • On the inbound side, freight rates were negotiated with ocean forwarders for containers from Asian factories, and EDI was set up with the IT team to streamline inbound processes, reducing manual entries. Upon container delivery to the 3PL, receipts were confirmed, and inventory was transferred to the headquarters warehouse as needed.
  • On the outbound side, the 3PL warehouse was managed to ensure service levels met business needs, with outbound orders provided via EDI to major customers like Amazon and Best Buy, as well as smaller retailers. Orders were monitored to ensure service level agreements, and transportation was coordinated to secure the best rates for shipments. The 3PL was involved in inventory counts, and solutions to logistics challenges were implemented while maintaining quality and service. Special projects, such as rework, were managed by gathering information from relevant departments and coordinating with the 3PL.
  • A high-performing team was developed through coaching and weekly meetings, ensuring objectives were met and continuous improvements were made. The reverse logistics team was managed to address returns and damages, with policies implemented for cargo claims. KPIs were created for vendor performance, and collaboration with IT led to the automation of invoicing and billing processes, saving significant time.

Sr. Logistics Manager

VIZIO Inc.
04.2006 - 02.2018
  • Managed the logistics specialist team responsible for processing sales orders for major accounts, including Costco, Sam's Club, Walmart, and Best Buy, based on allocations provided by the sales team. Orders were transmitted to the 3PL warehouse via the TMS system, which configured products into pallets according to each account's requirements. Logistics were organized by ship date and expected delivery date to prevent compliance charges, covering processes such as drop shipments, LTL, and FTL. Sales orders were entered into SAP and sent via the EDI platform, with the 3PL platform used to confirm shipments. Collaborated with the accounting team to forward any invoicing inquiries related to the accounts.
  • Maintained daily communication with the 3PL warehouse to address logistical inaccuracies. Worked with carriers on transportation bids/RFPs to secure the most competitive freight rates. Engaged in high-level communication with ODMs to ensure the prompt logistics of inbound containers. Provided KPI reports to all carriers on a weekly and monthly basis to track their delivery performance.
  • Collaborated with cross-functional teams, carriers, and the 3PL to improve compliance processes and resolve issues related to protocols. Negotiated advantageous policies with the 3PL and customers to limit liability for claims and damages. Led high-level projects, such as rework initiatives, and conducted cost analysis to identify the most effective solutions.

Education

High School Diploma -

Long Beach City College
Long Beach, CA
06-1997

Skills

  • I possess critical thinking skills, which enable me to process complex information and arrive at well-informed decisions Additionally, I have a strong working knowledge of computerized business and operating systems and can leverage this expertise to streamline processes and maximize efficiency I am proficient in gathering and analyzing data, compiling information, and preparing comprehensive reports that provide valuable insights and inform strategic decision-making I also have 9 years experience in Accounts Payable, Receivable as well as Payroll

Accomplishments

I've worked with IT team in automation of reports as well as uploads for different manual entries to speed up the process and eliminate errors.

Certification

  • Harassment Prevention
  • Management Skills

LANGUAGE

English
Advanced Spanish

Timeline

Key Account Manager

UNIS
12.2023 - 03.2025

Sr. Operations Manager

NZXT, Inc.
09.2018 - 01.2023

Sr. Logistics Manager

VIZIO Inc.
04.2006 - 02.2018

High School Diploma -

Long Beach City College

PLATFORMS

MS Suite, G Suite, Zoom, Acumatica, SAP

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