Anna Villarreal
Midland,TX
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at AutoZone. Skilled in fleet management and route optimization, with a knack for fostering strong client relationships. Demonstrated ability to improve inventory systems, ensuring a 20% increase in parts department productivity. Excel in team leadership and problem resolution, driving significant improvements in service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Carrier
Rachel Flores
04.2022 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
Caregiver
Trinity Home Health
07.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Parts Manager
AutoZone
06.2021 - 04.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Education
GED -
Midland College
Midland, TX10.2024
Skills
Transportation Management
- Fleet Management
- Route Optimization
- Vehicle loading
- Package handling
- Route Navigation
- Vehicle Maintenance
- GPS use
- Route Planning
- Route deliveries
Timeline
Caregiver
Trinity Home Health
07.2023 - 02.2024
Carrier
Rachel Flores
04.2022 - Current
Parts Manager
AutoZone
06.2021 - 04.2022
GED -
Midland College