Anna Voita
Vancouver,WA
Summary
Current motivated health science college student with a high school diploma and completed certified nurse aide (CNA) course, with 10 years of customer service experience and 5 years of retail management seeking to further education and career in a pharmacy setting and medical field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista/Team Member
Einsteins Bagel Bros
01.2022 - 12.2022
- Greeted customers in a polite friendly demeanor as soon as they walked in, and recalled regulars orders and names if possible to maintain a positive genuine rapport.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Prepped food orders, drip coffee, and specialty drink orders for customers
- Trained new team members by relaying information on company procedures and safety requirements.
- Effectively and quickly closed down the restaurant at end of business day by cleaning, sanitizing, and organizing front of house, restrooms, bagel case, and the line as well as other areas as needed by management.
Customer Engagement Lead/Inventory Management Lead
PetSmart
01.2016 - 11.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained all new team members in pet care department how to care for the array of animals needs such as: feeding, cleaning, handling and medicating appropriately and to safety standards, as well as how to educate pet parents on the optimal food, habitat and life needs for their new pet.
- Educated all new cashiers on how to appropriately greet, assist, and check out guests according to the PetSmart standard, and to stock, price, and pull online orders during downtime to effectively manage their time.
- Instructed all new stockers on safety regulations, policy and procedure, and how to effectively work the backroom inventory, incoming truck shipments, display product on sales floor desirably and priced appropriately, and assist in quarterly inventory counts
- Investigated and resolved customer inquiries and complaints quickly.
- Consulted with department teams on established best practices and process improvements, new policy and procedure guidelines, and monthly educational eLearning.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes and also educated team accordingly.
- Provided excellent customer care by responding to requests in person, via phone, and iPad, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates and by doing so upheld survey standards which allotted for quarterly bonus expectations to be met consistently.
- Cross-trained and provided backup support for organizational leadership and business needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply and deposits.
- Calculated correct order totals, updated accounts and BOLs, maintained detailed records for inventory management on hard good products as well as live animals.
- Collaborated with team members to stay current on inventory levels, complete accurate orders within 2 hour time allotment, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback via documented performance reviews and one on ones as well as daily huddles with team.
- Transferred to different store locations to aid with customer/staff retention and store standards to uphold PetSmart quality and presentation.
Account Manager
Discover Card
01.2015 - 11.2015
- Managed high volume of calls and evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Educated customers about billing, payment processing and support policies and procedures.
Hostess/Restaurant Busser
Black Angus Steakhouse
01.2012 - 01.2015
- Greeted customers warmly upon arrival and provided friendly and welcoming presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
No Degree - Health Sciences
Austin Community College
Austin, TX07.2024
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2014
Skills
- Guest Satisfaction
- POS systems
- Money Handling
- 10-key
- Inventory and Data Analysis
- Verbal and Written Communication
- Ethical Standards
- Emotional Intelligence
- Recording Vital Signs
- Calm Under Stress
- Critical Thinking
Certification
- CNA - Certified Nurse Assistant
Timeline
Barista/Team Member
Einsteins Bagel Bros
01.2022 - 12.2022
Customer Engagement Lead/Inventory Management Lead
PetSmart
01.2016 - 11.2021
Account Manager
Discover Card
01.2015 - 11.2015
Hostess/Restaurant Busser
Black Angus Steakhouse
01.2012 - 01.2015
No Degree - Health Sciences
Austin Community College
High School Diploma -
Moon Valley High School
- CNA - Certified Nurse Assistant
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