Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Anna Wakefield

Johnston

Summary

Dynamic Apartment Leasing Consultant with a proven track record at Jensen Group Management, excelling in customer service and lease administration. Recognized for building strong relationships and effectively resolving conflicts, I successfully converted leads into new leases while ensuring compliance with fair housing regulations. Adept at multitasking and maintaining operational excellence.

Overview

3
3
years of professional experience

Work History

Apartment Leasing Consultant

Jensen Group Management
Ames
04.2023 - Current
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Promoted community events through social media platforms or other forms of outreach.
  • Ensured apartment availability and rental rates were accurately communicated to potential tenants.
  • Provided tours of available units, models, amenities, and common areas.
  • Tracked leads using CRM software and followed up with interested parties.
  • Prepared leases for signature by both tenant and management personnel.
  • Greeted prospective tenants and answered questions about the property.
  • Conducted informative and personalized tours, resulting in new leases.
  • Coordinated and followed up on maintenance requests for residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Assistant Manager

Joe's Crab Shack
West Des Moines
06.2022 - 10.2022
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Associate of Applied Science - Medical Assistant

Mercy College of Health Sciences
Des Moines, IA
04-2025

Associate of Arts -

Otero Junior College
La Junta, CO
05-2021

Skills

  • Customer service
  • Interpersonal communication
  • Conflict resolution
  • Property management
  • Lease administration
  • Lease writing
  • Basic mathematics
  • Resident assistance
  • Property tours and inspections
  • Telephone and email etiquette
  • Maintenance requests
  • Building rapport
  • Relationship building
  • Lead conversion
  • Customer service expertise
  • Application processing
  • Fair housing compliance
  • Team leadership
  • Customer rapport
  • Customer service and satisfaction
  • Task delegation
  • Budget assistance
  • Multitasking and organization
  • Money handling
  • Workplace safety compliance
  • Adaptability and flexibility

Affiliations

  • Club volleyball coach- I have coached club volleyball for 3 years now, ranging from ages 15-17 years old
  • Practicum shadowing nurses and medical assistants

Accomplishments

  • Received scholarship to play volleyball and golf in college
  • Worked my way up to management with hard work and enthusiasm to learn

References

References available upon request.

Timeline

Apartment Leasing Consultant

Jensen Group Management
04.2023 - Current

Assistant Manager

Joe's Crab Shack
06.2022 - 10.2022

Associate of Applied Science - Medical Assistant

Mercy College of Health Sciences

Associate of Arts -

Otero Junior College

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Anna Wakefield