Anna Walsh
Niceville
Summary
Dedicated professional seeking a full-time position with a reputable company that fosters growth and development. Committed to advancing career and education while contributing valuable skills and insights to the team. Eager to leverage experience and passion for continuous learning in a dynamic work environment. Aiming to make a meaningful impact while embracing new challenges and opportunities for professional advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBT
Emerald Coast Autism Center
03.2024 - Current
- Used Catalyst along with paper data to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Obtained CPI Certification
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Insurance Agent
Health Insurance Associates
06.2023 - 09.2023
- Obtained health insurance license in the State of Colorado
- Multitasking on multiple computer monitors, while speaking and working with clients
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Housing Program Manager
Denver Women's Recovery
01.2022 - 06.2023
- Used KIPU to document patient information, progress notes, and treatment plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assisted with medication administration and counting and pouring medications.
- Organized recreational activities to assist in patient recovery.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Intakes and discharges.
- Daily BA and UA testing.
- Crisis management, clinical intervention, and safety planning.
- Individual Case Management sessions with all clients weekly.
- Maintaining accountability with each individual client according to company and program standards.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Behavioral Health Technician
Raleigh House of Hope
02.2021 - 12.2021
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Administered patient medications and tracked dosages.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Store Manager
Kid to Kid
05.2020 - 02.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Soma Intimates
09.2017 - 01.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associates Degree -
Northwest FL State College
High School Diploma -
Niceville High School
Skills
- Transition planning
- Client engagement
- Behavioral assessment
- Data collection
- Relationship building
- Treatment implementation
- Data collection and analysis
- Behavior intervention plans
- Applied behavior analysis
- Crisis prevention intervention (CPI)
- Clinical documentation
- Patient counseling
- Dispense medicines
Certification
- RBT - Registered Behavior Technician
- Colorado QMAP Certified
- CPI Certification
- CPR, First Aid, AED Certification
Timeline
RBT
Emerald Coast Autism Center
03.2024 - Current
Insurance Agent
Health Insurance Associates
06.2023 - 09.2023
Housing Program Manager
Denver Women's Recovery
01.2022 - 06.2023
Behavioral Health Technician
Raleigh House of Hope
02.2021 - 12.2021
Store Manager
Kid to Kid
05.2020 - 02.2021
Assistant Manager
Soma Intimates
09.2017 - 01.2019
Associates Degree -
Northwest FL State College
High School Diploma -
Niceville High School
ABOUT ME
I have a passion for helping others, along with success and growth that pairs perfectly with my extensive background in leadership and customer service. I have a proven record of advancing in organizations by proving my invaluable worth.
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