Anna Whitcomb
Yuma,AZ
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager/Leader
Pizza Hut
06.2023 - Current
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Customer Service Representative
Pizza Hut
05.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Arizona Insight Academy
Phoenix, AZ05.2022
Skills
- Staff Development
- Inventory Control
- Team Development
- Cash Handling
- Opening and Closing Procedures
- Quality Assurance
- Safety Compliance
- Cash Register Operation
Timeline
Shift Manager/Leader
Pizza Hut
06.2023 - Current
Customer Service Representative
Pizza Hut
05.2021 - 06.2023
High School Diploma -
Arizona Insight Academy