Anna White
Dearborn Heights,MI
Summary
Experienced Fresh Manager with a demonstrated history of working in the retail industry. Skilled in Fresh Operations, Workplace Safety, Compliance, Human Resources Management and Leadership. My result- orientated personality and analytical skills have served me well in my career. Continually, striving to improve the work environment of the associates by leaning on my organizational and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
11.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Approved regular payroll submissions for employees
- Managed store partners successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Lead Fresh Operations Trainer Market 26
Sam's Club
09.2021 - 11.2022
- Teaching Sam's Club managers, managers in training as well as employees fresh operations in Southeastern Michigan and Northern Ohio.
- Liaise with managers to determine training needs.
- Design effective training programs for groups of 1- 25 employees per session.
- Preparing educational material such as spreadsheets, videos etc.
- Support and mentor new and existing managers.
- Monitor employee performance and response to training.
- Train, coordinate and assist employees with fresh operations. Analyze effectiveness while ensuring compliance with state and federal laws, regulations and sanitation safety procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects
Fresh Services Manager
Sam's Club
04.2018 - 11.2022
- Managing all fresh operations in store
- Implementing environmental and food safety compliance for 100+ associates
- Regulatory compliance visits
- Implementing safety and compliance processes for 100+ associates
- Drove operational improvements which resulted in savings and improved profit margins
- Donation tracking
- On time deliveries and refusals
- Maintaining store standards
- Operational controls
- Associate engagement and development
- Ensuring a friendly and more member-centric experience
- Sales, membership growth and expense control
- Associate recruiting, hiring, staffing and development for all areas of the store
Asset Protection Manager
Sam's Club
04.2016 - 04.2018
- Overseeing audit, claims, receiving and asset protection departments
- Managed asset protection program for store, including strategic planning to reduce theft and fraud
- Inventory management
- Managed environmental and regulatory compliance visits
- Ran safety program and created compliance processes for 150 associates
- Accident reporting
- Shrink and damage reduction
- Oversight on accident cost
- Compliance scorecard
- Claims inventory balance
- Operational controls
- Associate recruiting, hiring, staffing and development
- Sales, membership growth and expense control
- Headed up 2 store inventories
- Decreased loss by facilitating training programs on loss prevention, policies and operations
Supervisor Keyholder
Sam's Club
09.2010 - 04.2016
- Overseeing fresh and sales floor departments
- Delivering department and area specific financials and plans
- Associate recruiting, hiring, staffing and development for 10 departments
- Throw and damage reduction
- Ensuring safety and sanitation in fresh and sales floor departments
- Inventory management
- Ordering of product and supplies
Skills
- Management
- Retail
- Sales
- Team Building
- Expense and budget control
- Loss prevention
- Conflict resolution
- Strong knowledge in workplace safety, environmental, regulatory food safety regulations and compliance
- Applicant recruiting and selection
- New hire orientation
- Associate Development
- Staff scheduling
- OSHA coordinator
- Record retention
- Human Resources
- Skilled in Microsoft Office Suite Applications
Accomplishments
- Starbucks Accelerated Development Program Area 176 (2024)
- Starbucks Store Manager of the Quarter Area 176 (2023)
- Sam's Club Market 26 Fresh Learning Lab Lead Trainer (2021)
- Sam's Club 6412 Associate of the Year (2015)
Certification
- Food Safety Certified
- Forklift Certified
Timeline
Store Manager
Starbucks
11.2022 - Current
Lead Fresh Operations Trainer Market 26
Sam's Club
09.2021 - 11.2022
Fresh Services Manager
Sam's Club
04.2018 - 11.2022
Asset Protection Manager
Sam's Club
04.2016 - 04.2018
Supervisor Keyholder
Sam's Club
09.2010 - 04.2016