Anna Wiley
Colorado Springs,CO
Summary
Hardworking and passionate employee with strong organizational skills eager to secure an entry-level Pharmacy Technician position.
Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Always ready to help the team achieve company goals and create a positive work environment.
Excited to launch career with the Kroger Family of Companies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
OSB Connagtive GmbH
06.2023 - Current
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Food Service Worker
U.S. Armed Forces
03.2023 - 09.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food items to customer specifications in fast-paced environments, serving up to 100 customers per hour
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Wait Staff Member
Weinbau & Gasthaus Zehendner
08.2019 - 10.2022
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing up to 15 tables of various sizes simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Delivery Agent
Punktgenau Zustellservice GmbH
09.2016 - 09.2021
- Enhanced customer satisfaction by ensuring timely and accurate delivery of close to 300 packages a day.
- Streamlined delivery processes for increased efficiency and reduced delivery times.
- Adhered to all company policies, procedures, and safety regulations while performing daily tasks.
- Resolved customer complaints professionally by providing prompt solutions or escalating issues when necessary.
- Adapted quickly to changing weather conditions or unforeseen circumstances while maintaining a strong commitment towards meeting customer expectations at all times.
Education
Associate of Arts - General Studies
E. T. A. Hoffmann Preparatory College
Bamberg, Germany 06.2022
Skills
- Customer Service Excellence
- Inventory Management Competence
- Equipment Maintenance
- Positive Attitude
- Proficient Stress Management
- Reliability
- Adaptability
- Problem-solving Abilities
- Attention to Detail
- Professionalism and Punctuality
- Cleanliness and Hygiene
Certification
- CPhT - Certified Pharmacy Technician
Languages
German
Native or Bilingual
French
Professional Working
Timeline
Sales Assistant
OSB Connagtive GmbH
06.2023 - Current
Food Service Worker
U.S. Armed Forces
03.2023 - 09.2023
Wait Staff Member
Weinbau & Gasthaus Zehendner
08.2019 - 10.2022
Delivery Agent
Punktgenau Zustellservice GmbH
09.2016 - 09.2021
Associate of Arts - General Studies
E. T. A. Hoffmann Preparatory College