Hi, I’m
Anna Williams
Milwaukee,WI
Summary
Accomplished Shift Lead at Domino's Pizza, adept in team leadership and customer service management, significantly enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and cash handling, I excel in fostering a positive, results-driven work environment. Demonstrated flexibility and a strong commitment to workplace safety, driving performance improvement across teams. I will make our work space a friendly and safe environment !
Overview
11
years of professional experience
Work History
Domino's Pizza
Shift Lead
11.2023 - 06.2024
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
ABM Janitorial Services
Maintenance Custodian
01.2021 - 08.2021
Job overview
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
New Health Services
Personal Care Assistant
08.2015 - 11.2019
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Burger King
Shift Leader
03.2013 - 01.2015
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
South Division1515 W Lapham Ave
High School Diploma
06.2008
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Sales proficiency
- Rules Enforcement
- Staff Motivation
- Performance Improvement
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- Staff Training and Development
- Customer Service Management
- Flexible Schedule
- Training Assistance
Timeline
Shift Lead
Domino's Pizza
11.2023 - 06.2024
Maintenance Custodian
ABM Janitorial Services
01.2021 - 08.2021
Personal Care Assistant
New Health Services
08.2015 - 11.2019
Shift Leader
Burger King
03.2013 - 01.2015
South Division
High School Diploma