Anna B Williams
Buena Vista,TN
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Eligibility Counselor II
State Of Tennessee Department Of Human Services
06.2019 - Current
- Enhanced client satisfaction by providing thorough eligibility screenings and assessments.
- Streamlined the application process for clients, resulting in faster benefit approvals.
- Collaborated with interdepartmental teams to ensure accurate and timely processing of applications.
- Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
- Maintained up-to-date knowledge of federal, state, and local regulations related to benefits programs.
- Educated clients on available resources and support services, empowering them to make informed decisions about their benefits options.
- Ensured compliance with all applicable laws and regulations by maintaining detailed records of client interactions.
- Supported fellow team members by providing constructive feedback and collaborating on solutions for complex eligibility cases, driving overall team success.
- Uploaded and submitted verification documents and completed applications.
- Complied with department, organization and government policies and procedures.
Collections Supervisor
MSCB, Inc,
03.2016 - 06.2019
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Reduced delinquency rates with proactive account management and timely followups.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Increased recovery rates for difficult accounts by utilizing effective negotiation skills.
- Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Processed payments and applied to customer balances.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Bookkeeper /Accountant
4L Hereford Farms
05.2015 - 05.2017
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Used advanced software to prepare documents, reports, and presentations.
Transition Coach
WorkForce Essentials, Inc.
05.2007 - 06.2016
- Enhanced client transition success by providing personalized coaching and guidance through career change processes.
- Developed tailored strategies for clients to achieve their career goals, resulting in increased job satisfaction and overall wellbeing.
- Conducted comprehensive assessments of clients'' skills, interests, and values to determine the most suitable career paths.
- Collaborated with clients to create actionable plans for professional growth, leading to successful career transitions.
- Assisted clients in overcoming barriers and challenges associated with career changes by addressing fears, concerns, and limiting beliefs.
- Coordinated workshops and seminars on various topics related to career development, enhancing participants'' understanding of available resources and opportunities.
- Promoted a positive working environment by demonstrating professionalism consistently throughout all interactions with clients, colleagues, and external partners.
- Safeguarded the confidentiality of all client information by adhering to strict data protection protocols and policies.
- Developed and maintained relationships with community resources to support job coaching.
- Kept detailed records of individual histories, scores, and documents.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Collaborated with local employers to identify job opportunities for clients.
- Coached clients on resume and cover letter development to enhance opportunities.
- Developed and facilitated job search workshops for clients to enhance job search skills.
Office Manager
Tatum's Tax Team
01.2007 - 04.2007
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shipping and Receiving Manager /Quality Assurance Manager
KimRo Manufacturing Co.
05.1999 - 12.2006
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Conducted performance evaluations of shipping and receiving team members regularly to identify areas for growth and development while reinforcing expectations for productivity levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Education
Bachelor of Science - Organizational Leadership
Bethel University
Mckenzie, TN04.2017
High School Diploma -
West Carroll Junior/Senior High School
Atwood, TN05.1993
Skills
- Computer Literacy
- Confidentiality
- Regulation Compliance
- Analytical Skills
- Microsoft Excel
- Business Statistics
- PowerPoint
- Ten Key
Timeline
Eligibility Counselor II
State Of Tennessee Department Of Human Services
06.2019 - Current
Collections Supervisor
MSCB, Inc,
03.2016 - 06.2019
Bookkeeper /Accountant
4L Hereford Farms
05.2015 - 05.2017
Transition Coach
WorkForce Essentials, Inc.
05.2007 - 06.2016
Office Manager
Tatum's Tax Team
01.2007 - 04.2007
Shipping and Receiving Manager /Quality Assurance Manager
KimRo Manufacturing Co.
05.1999 - 12.2006
Bachelor of Science - Organizational Leadership
Bethel University
High School Diploma -
West Carroll Junior/Senior High School
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