Anna Williams
Las Vegas,NV
Summary
Outgoing waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Cocktail Server
Caesars Palace Hotel And Casino
02.2011 - 01.2024
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
Bartender
Kelly's Bar Fly
01.2009 - 02.2011
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
No Degree - Nursing
Indiana University Northwest
Gary, INHigh School Diploma -
Griffith High School
Griffith, IN06.2006
Skills
- ID Verification
- Order Management
- POS System Operation
- Safe Food Handling
- Accurate Cash Handling
- Customer Service
- Bar Terminology
- Balancing trays
- Upselling techniques
Timeline
Cocktail Server
Caesars Palace Hotel And Casino
02.2011 - 01.2024
Bartender
Kelly's Bar Fly
01.2009 - 02.2011
No Degree - Nursing
Indiana University Northwest
High School Diploma -
Griffith High School