ANNA ELIZABETH WILLIAMS
Sausalito,California
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Splendid
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Operations Manager
Clic
08.2022 - 07.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
STORE MANAGER
Margaret Elizabeth
05.2021 - 06.2022
- Stocked and organized products in storage spaces and retail shelves
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Solved problems and resolved conflicts for team members and customers
- Created and distributed training materials and programs to staff members
- Interviewed and hired prospective employees according to team needs
- Set sales targets and budgets for team leads and employees to follow
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Communicated with vendors regarding contracts and financial responsibilities
- Arranged store cleanings and renovations during periods of low customer traffic
- Tracked store inventory and ordered new products to prevent shortages
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Took care of Online store uploading photos, adding in prices and product descriptions
ASSISTANT STORE MANAGER
Tommy Bahama
03.2018 - 05.2021
- Engaged with customers, helped hire and recruit new staff members
- Helped with training and growing our current staff, while achieving store goals and visual merchandising within the store
- Maintained neat, clean, and organized store environment to foster health and safety of customers and employees
- Set example for employees by demonstrating customer service and selling skills
- Promoted and adhered to loss prevention practices and policies to minimize shrink
- Used proven techniques and strategies for customer engagement, resulting in increased sales
KEY HOLDER
Solstice Sunglasses
04.2017 - 03.2018
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Took care of Sunglass repairs and cleaning
ASSISTANT STORE MANAGER
Lucky Brand Jeans
03.2015 - 04.2017
- Maintained neat, clean, and organized store environment to foster health and safety of customers and employees
- Communicated performance issues to develop performance improvement plans
- Promoted and adhered to loss prevention practices and policies to minimize shrink
- Provided performance feedback and coaching to employees
- Achieved average dollar sale and items per customer metrics to meet company expectations
- Liaised with store manager to set specific and actionable goals based on established KPIs
- Instilled high standards of compliance by holding teams accountable
- Participated in floor sets and plan-ograms to drive on-time execution within allowable hours
- Set example for employees by demonstrating customer service and selling skills
- Built employee knowledge base by engaging in continuous education, role-playing, and delegating tasks
ASSISTANT BOUTIQUE MANAGER
Francesca's Collections
01.2012 - 09.2015
- Duties include helping Manager with hiring, employee training, growth and development
- Work independently with boutique operations, customer service, planning, merchandising, promotions, and events
- Motivate, direct, and oversee sales associates
- Manage boutique in manager's absence
- Led and directed team members on effective methods, operations and procedures
- Facilitated month-end closing processes, invoicing and journal entries
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
ASSISTANT STORE MANAGER
C Wonder
03.2014 - 10.2014
- Engaged with customers, helped hire and recruit new staff members
- Helped with training and growing our current staff, while achieving store goals and visual merchandising within the store
- Participated in floor sets and plan-ograms to drive on-time execution within allowable hours
- Achieved average dollar sale and items per customer metrics to meet company expectations
- Created consistent work schedules to maintain employee satisfaction and lower labor costs
- Promoted and adhered to loss prevention practices and policies to minimize shrink
- Maintained neat, clean, and organized store environment to foster health and safety of customers and employees
Education
College of Marin -
College of Marin
01.2012
Tamalpais High School -
Tamalpais High School
Mill Valley, CA06.2010
Trinity Christian Preparatory School -
Trinity Christian Preparatory School
Charlotte, N.C.06.2008
Skills
- Focus and Follow-Through
- Sales Activities
- Shift Scheduling
- Supply Ordering
- Recruiting and Hiring
- Microsoft Excel
- Performance Monitoring and Evaluation
- Inventory Management
- Management Team-Building
- Payroll Management
- Financial Management
- Customer Service
- Employee Training
- Multitasking and Organization
References
References available upon request.
Timeline
Assistant Store Manager
Splendid
08.2024 - Current
Operations Manager
Clic
08.2022 - 07.2024
STORE MANAGER
Margaret Elizabeth
05.2021 - 06.2022
ASSISTANT STORE MANAGER
Tommy Bahama
03.2018 - 05.2021
KEY HOLDER
Solstice Sunglasses
04.2017 - 03.2018
ASSISTANT STORE MANAGER
Lucky Brand Jeans
03.2015 - 04.2017
ASSISTANT STORE MANAGER
C Wonder
03.2014 - 10.2014
ASSISTANT BOUTIQUE MANAGER
Francesca's Collections
01.2012 - 09.2015
Tamalpais High School -
Tamalpais High School
Trinity Christian Preparatory School -
Trinity Christian Preparatory School
College of Marin -
College of Marin
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