Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Williams

Alamogordo

Summary

Dynamic GTIMS Training Specialist at Crew Training International with a strong work ethic and critical thinking skills. Achieved enhanced scheduling efficiency and improved data accuracy through innovative methodologies. Expert in learning management systems and dedicated to fostering teamwork and collaboration, ensuring optimal training outcomes for military and contractor personnel.

Overview

10
10
years of professional experience
1
1
Certification

Work History

GTIMS Training Specialist

Crew Training International
09.2024 - Current
  • Oversaw GTIMS Associates and led them in trainings, change implementations, and troubleshooting.
  • Troubleshot advance GTIMS problems when GTIMS Associates could not resolve squadron-wide issues.
  • Trained incoming aircrew (both military and contractors) and admin support personnel on the specific modules within GTIMS that they would use in their day-to-day responsibilities.
  • Worked closely with GTIMS Site Representative to optimize GTIMS processes, devise new methodologies to make inputting and tracking student data more efficient/accurate for each department, and overall GTIMS troubleshooting.
  • Documented and fixed advance GTIMS issues that could not be resolved in-house.
  • Assisted in developing new reports that were based off data in GTIMS.
  • Collaborated with the GTIMS helpdesk to troubleshoot technical issues and documented any further complications that arose during the troubleshooting process.
  • Documented and requested fixes for multiple syllabi for various Formal Training Units (FTU).
  • Was responsible for assigning exams to instructors, grading exams, proctoring exams, and accurately inputting exam scores into GTIMS and 16th TRS Excel Trackers.
  • Worked closely with Courseware department to identify and fix potential issues with student exams, instructor master exams, student products, and instructor lessons.
  • Was responsible for implementing changes to student exams and instructor master exams.
  • Briefed over 400 students (including foreign students and senior officer students) on CLRN Computer Based Training system, exam system, and GTIMS.
  • Ensured all prerequisite CBTs were completed in a timely manner, including the pilot specific Instrument Refresher Course CBT.
  • Coordinated with flight leadership, student affairs and scheduling offices when students failed to accomplish CBTs in the allocated time or when an exam failure occurred.
  • Ran reports and distributed results and raw data to air crew members and flight leadership.


MQ-9 Daily Scheduler

Crew Training International
04.2022 - 09.2024
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Resolved potential operational issues by collaborating with multiple range-support agencies.
  • Optimized asset allocation for scheduling over 10.6K events annually by utilizing database management software.
  • Assured uninterrupted usage and swift resolution of any incidents by monitoring real-time schedules and managing aircraft/test maintenance issues.
  • Provided expert recommendations to contracts, military personnel, and government/civilian agencies by steering
    communication on technical issues.
  • Managed scheduling requirements and processes for more than 400+ personnel by streamlining complex workflows for Remotely Piloted Aircraft (RPA) flight, ground, and simulator operations, encompassing upgrade, initial qualification, re-qualification, and transition procedures
  • Promoted culture of proactive planning and risk mitigation by understanding and managing plan of action and
    milestones (POA&M) and their impact on mission schedules.

GTIMS Associate/Long Range Scheduler

CAE USA
11.2017 - 04.2022
  • Troubleshot GTIMS anomalies regarding scheduling shells, user accounts, and software implementations.
  • Scheduled both short-range and long-range events including but not limited to flights, sims and academics for students and permanent party members
  • Partnered with GTIMS helpdesk to resolve both user and backend issues that arose.
  • Trained new employees of CAE and incoming military members on GTIMS and gave instruction on how to properly schedule events, students, and instructors.
  • Sent out schedule once completed and any changes that were made while avoiding any crew rest conflicts.
  • Verified all appointments, leave, Temporary Duty Station (TDY) requests and absence requests were entered accurately into GTIMS to give schedulers, Director of Operations, and scheduling shop chief an accurate availability count for scheduling purposes.
  • Collaborated with other squadrons to avoid scheduling conflicts and to make sure every event and resource was utilized to the fullest capacity.
  • Worked closely with Department of Training to ensure grade sheets were accurate and entered correctly into GTIMS in a timely manner.
  • Ensured syllabus flow was followed while maximizing PFT within the daily schedule.
  • Tracked 1522s for both permanent party and students to ensure neither was grounded.
  • Worked with foreign military members to ensure their students were meeting all training requirements.
  • Using multiple sources of data and calculations that were created and maintained on a weekly basis, gave prediction of needed flights for the week to the Director of Operations.
  • Utilized Excel product to predict three week-flying and sim forecasts

Standards and Evaluations Administrative Assistant

The Rockhill Group
12.2015 - 11.2017
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for annual evaluation requirements for all permanent party aircrew members
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assigned and proctored all annual and semi annual exams for both Formal Training Unit students and permanent party aircrew members
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Education

High School Diploma -

Long Reach High School
Columbia, MD
05-2012

Skills

  • Learning management systems
  • Project implementation
  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Critical thinking
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule management
  • Problem-solving
  • Customer service

Certification

  • Secret Level Clearance

Timeline

GTIMS Training Specialist

Crew Training International
09.2024 - Current

MQ-9 Daily Scheduler

Crew Training International
04.2022 - 09.2024

GTIMS Associate/Long Range Scheduler

CAE USA
11.2017 - 04.2022

Standards and Evaluations Administrative Assistant

The Rockhill Group
12.2015 - 11.2017

High School Diploma -

Long Reach High School

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