Anna Willingham
Yazoo City,MS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Yazoo Drug Company
10.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Assistant Restaurant Manager and Bar Manager
Ribeyes Steak House
10.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed daily sales figures and developed strategies to increase sales.
Reporter
The Yazoo Herald
10.2021 - 05.2022
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Participated in community events as a representative of the publication, fostering positive relationships between the news outlet and its audience members.
- Established credibility with sources by building strong relationships, resulting in exclusive interviews and scoops.
- Consistently met and exceeded performance metrics as set by editors or publication management, contributing to the overall success of the news outlet.
- Edited stories for accuracy and clarity.
- Adhered to ethical and legal standards to maintain credibility and trust with audiences.
Administrative Assistant
Yazoo County Emergency Management
03.2020 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate of Arts - General Studies
Holmes Community College
Goodman, MS05.2022
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Customer Service
- Computer Skills
- Data Entry
- Office Administration
- Staff Training and Development
- Microsoft Word
- File Organization
- Microsoft Outlook
- Customer and client relations
Affiliations
- District 3 Volunteer Fire Department
Timeline
Pharmacy Technician
Yazoo Drug Company
10.2022 - Current
Assistant Restaurant Manager and Bar Manager
Ribeyes Steak House
10.2022 - Current
Reporter
The Yazoo Herald
10.2021 - 05.2022
Administrative Assistant
Yazoo County Emergency Management
03.2020 - 09.2020
Associate of Arts - General Studies
Holmes Community College