Anna Wilson
Kansas City,MO
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
20
20
years of professional experience
Work History
Senior Specialist
Associated Wholesale Grocers Inc.
Kansas City, Kansas
06.2023 - Current
- Developed, maintained, and implemented strategic plans for projects.
- Analyzed market trends to anticipate future material needs.
- Monitored stock levels and identified purchasing needs.
- Developed strategies for procuring goods and services at the most cost-effective prices.
- Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines.
- Maintained records of purchases, pricing, and other important data in company databases.
- Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders.
- Organized periodic meetings with vendors and suppliers to discuss business objectives.
- Managed inventory control, material control, accounting and supply reports.
- Tracked orders and confirmed system lead times, delivery dates and costs.
- Entered order details into system and inputted updates accordingly using SCM.
- Determined material requirements based on specific production lines and requirements.
Key Account Manager
Wil Fischer
Lenexa, Kansas
06.2022 - Current
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Maintained positive working relationships with retailers and representatives.
- Identified new business opportunities and leads for key clients.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Utilized sales data and client feedback to improve organizational strategies.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Negotiated contract terms with clients and established important deadlines.
- Followed up with clients to gauge product success and promote satisfaction.
- Prepared and presented progress reports to internal and external stakeholders.
- Increased product sales through targeted marketing campaigns.
- Communicated with retailers to provide information on promotions and sales.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Supported partners across international markets to further sales projections.
- Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
- Liaised with assigned retailers to evaluate order status and frequency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Health Market Supervisor
Hy-Vee
West Des Moines, IA
08.2004 - 06.2022
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Built strong operational teams to meet process and production demands.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain per levels.
- Presented performance and productivity reports to supervisors.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reduced process lags by training employees on best practices and protocols.
Education
Sports Nutrition
ISSA
01-2021
High School Diploma -
Lee's Summit Community Christian
Lee's Summit, MO05.2008
Some College (No Degree) - Business
Northwest Missouri State University
Maryville, MOSkills
- Account management
- Proficient in Microsoft Word, Excel, Google Software
- Effective customer upselling
- Staff training and motivation
- Team member motivation
- Merchandising proficiency
- Team management
- Organizational skills
- Decision-making
- Customer service
Timeline
Senior Specialist
Associated Wholesale Grocers Inc.
06.2023 - Current
Key Account Manager
Wil Fischer
06.2022 - Current
Health Market Supervisor
Hy-Vee
08.2004 - 06.2022
Sports Nutrition
ISSA
High School Diploma -
Lee's Summit Community Christian
Some College (No Degree) - Business
Northwest Missouri State University