Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Anna Wilson

Dover,PA

Summary

Accomplished Senior Customer Specialist with a successful history at DentalXChange in resolving complex client issues and delivering effective solutions. Expertise in CRM software combined with strong relationship-building abilities enhances customer satisfaction and operational efficiency. Proven track record of cross-departmental collaboration to ensure rapid problem resolution, reflecting a dedication to client success and excellence. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Senior Customer Specialist

DentalXChange
09.2023 - Current
  • Effectively troubleshoot and manage client issues.
  • Addressed escalated issues promptly, and documented each step in the process to resolve these issues in the SalesForce ticketing system.
  • Worked closely with other departments to resolve client problems.
  • Worked closely with clients for input on system issues, specific payer issues, and apprised clients of any and all progress until resolution.

Home Based Computer Business

Self-Employed
06.2011 - Current
  • Customer service
  • Retail/wholesale marketing
  • Advertising
  • Inventory
  • Bookkeeping

Help Desk IT Technician

Randstad Inc.
09.2020 - 11.2022
  • Responsible for answering IT phone calls
  • IT problem diagnostics
  • IT solutions
  • IT resolution

Wireless Sales Expert

Tracfone/MarketSource
02.2017 - 09.2020
  • Responsible for weekly sales event at Walmart
  • Direct sales
  • Customer Service
  • Phone line activation

Wireless Sales Expert

T-Mobile/MarketSource
10.2015 - 02.2017
  • Responsible for weekly sales event at Walmart
  • Direct sales
  • Customer Service
  • Phone line activation

Customer Service/Account Maintenance

Best Buy/TeleTech
09.2012 - 01.2013
  • Interfaced with customers to assist with all aspects of maintaining their accounts

Education

Technology Center Certificate - Microsoft Access - Levels 1, 2 & 3

HUMBOLDT COUNTY OFFICE OF EDUCATION
Eureka, CA

Civil Engineering Program -

YORK COLLEGE OF PENNSYLVANIA
York, PA

Civil Engineering Program -

SLIPPERY ROCK UNIVERSITY
Butler, PA

Skills

  • Chat support proficiency
  • CRM software expertise
  • Escalation management
  • Customer support tools
  • Call center operations
  • Relationship building
  • Product and service solutions
  • Problem resolution
  • Technical troubleshooting
  • Appointment scheduling
  • Retail sales customer service
  • Staff training
  • Citrix
  • SAP
  • Windows XP
  • Windows NT Professional
  • Windows 7
  • Windows 8
  • Windows 10
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • AutoCAD
  • Eagle Point

References

  • Kay Holmes, Teletech Corp, USA, (303) 551-1406
  • Terry Hughes, Paragraphics Inc., Dover, PA, (717) 292-9184
  • James R. Holley, James R. Holley & Associates, York, PA, (717) 846-4373
  • Rahman Rasul, Market Source, (215) 896-6833

References

References available upon request.

Timeline

Senior Customer Specialist

DentalXChange
09.2023 - Current

Help Desk IT Technician

Randstad Inc.
09.2020 - 11.2022

Wireless Sales Expert

Tracfone/MarketSource
02.2017 - 09.2020

Wireless Sales Expert

T-Mobile/MarketSource
10.2015 - 02.2017

Customer Service/Account Maintenance

Best Buy/TeleTech
09.2012 - 01.2013

Home Based Computer Business

Self-Employed
06.2011 - Current

Technology Center Certificate - Microsoft Access - Levels 1, 2 & 3

HUMBOLDT COUNTY OFFICE OF EDUCATION

Civil Engineering Program -

YORK COLLEGE OF PENNSYLVANIA

Civil Engineering Program -

SLIPPERY ROCK UNIVERSITY

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Anna Wilson