Anna Woodard
La Porte,IN
Summary
Highly motivated recent graduate with exceptional interpersonal skills. Strong work ethic and adaptability. Adept at quickly mastering new skills and working effectively unsupervised.
Overview
14
14
years of professional experience
Work History
Customer Care and Billing
Surf Internet
La Porte, IN
06.2024 - Current
- Resolved customer complaints in a professional manner.
- Maintained an updated database of customer information including contact details, preferences, and purchase history.
- Provided timely and accurate responses to customer inquiries.
- Ensured compliance with all applicable regulations concerning the handling of personal data provided by customers.
- Monitored incoming emails, phone calls, and other communications from customers.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
Customer Service Representative
Walmart
La Porte, IN
03.2023 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, and processed payments.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Digital Coach
Walmart
Merrillville, IN
01.2023 - 03.2023
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of budgets, and schedules.
- Updated project plans based on changing objectives, specifications and staff availability.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Oversaw whole store, project milestone completion and quality of work performed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Digital Team Lead
Walmart
La Porte, IN
07.2022 - 01.2023
- Monitored team progress and enforced deadlines.
- Reviewed production levels to keep management informed.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated tasks to team members, maximizing unique strengths and skill sets.
- Reviewed completed work to verify consistency, quality and conformance.
Stocking 1 Team Lead
Walmart
La Porte, IN
02.2022 - 07.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
Digital Personal Shopper
Walmart
La Porte, IN
12.2020 - 02.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Home Caregiver
Vera Woodard
Ralls, TX
10.2014 - 11.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individual and continually monitored safety.
CNA
Cottages of New Lenox
New Lenox, IL
02.2011 - 09.2014
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
CPC Certification - Medical Coding
AAPC
Salt Lake City, UT07-2024
Some College (No Degree) - Certified Nursing Assistant Program
Joliet Junior College
Joliet, IL12.2010
GED -
Homeschool Highschool
Manhattan, IL08.2009
Skills
- Client support
- Issue resolution
- Training
- Team Supervision
- Experience in leadership
- Flexible schedule
- Decision-making
- Workplace safety
- Staff training and motivation
- Data analytics
- Industry trend understanding
- Client relationship management
- HIPAA Compliance
- Self-Directed
- Critical Thinking
Timeline
Customer Care and Billing
Surf Internet
06.2024 - Current
Customer Service Representative
Walmart
03.2023 - 05.2024
Digital Coach
Walmart
01.2023 - 03.2023
Digital Team Lead
Walmart
07.2022 - 01.2023
Stocking 1 Team Lead
Walmart
02.2022 - 07.2022
Digital Personal Shopper
Walmart
12.2020 - 02.2022
Home Caregiver
Vera Woodard
10.2014 - 11.2019
CNA
Cottages of New Lenox
02.2011 - 09.2014
CPC Certification - Medical Coding
AAPC
Some College (No Degree) - Certified Nursing Assistant Program
Joliet Junior College
GED -
Homeschool Highschool
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