Anna Worford
Acworth,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
24
24
years of professional experience
Work History
Spare Parts Account Manager
Heli America Inc.(Forklift)
2023.06 - Current
- Maintain comprehensive knowledge of product features, benefits, and technical information.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Maintain accurate records of customer interactions, sales activities, and orders.
Spare Parts Account Manager (Forklift Division)
Hyundai Construction Equipment, Inc.
2021.12 - 2023.06
- Assist dealers with all aspects of part ordering, ensuring accuracy and efficiency in processing requests.
- Handle part return processes, including initiating returns, coordinating logistics, and ensuring timely resolution.
- Address and resolve technical questions from dealers, offering expert guidance on parts and their applications.
- Monitor and track orders from placement to delivery, keeping dealers informed of order status and addressing any issues that arise promptly.
BLU Print Program Administrator
Yamaha Motor Corporation U.S. (CoWorx Staffing)
2021.02 - 2021.12
- Customer support for dealers and regional managers for company’s incentive program
- Review and respond to verbal and written dealer inquiries/discrepancies
- Collect, analyze, and summarize data to provide program reporting to Management, Field Sales, and Dealers.
Quality Control Lead
Ryder Logistics
2016.08 - 2021.02
- Identify Root Cause analysis, Implement Containment and Corrective Action on assigned Quality Notifications
- Perform extensive research of Quality Notifications by verifying physical inventory accuracy via SAP ERP
- Maintain excel spreadsheet of root cause material discrepancies
- Customer support for inquiries and discrepancies.
Inventory Control Lead
Ryder Logistics
2016.08 - 2021.02
- Supervise warehouse personnel of 10, daily task and job performances
- Extensive daily Audits and Cycle counts of products and material
- Responsible for training of New Hires and/or temporary contractors.
Inventory Control Specialist
Samsung Austin Semiconductor (Manpower Staffing)
2014.09 - 2015.09
- Process GRs of raw material inventory using SAP (Invoicing)
- Extensive Vendor contact for RMA’s request, inquiries and shipping information
- Audit/Maintain Physical Inventory of Raw material.
Project Admin Assistant (Marketing and Procurement Dept.)
Capital Metro (Evins Personnel Service)
2012.09 - 2014.07
- Responsible for managing the distribution contract of Printed Collateral and personnel
- Manage all aspects of literature distribution, replenishment, ordering of reprints and inventory accountability
- Solely responsible for maintaining Marketing physical inventory and inventory database of promotional and revenue materials.
Logistic Analyst
Stanley Associates (CGI)
2011.05 - 2012.01
- Supervise warehouse personnel, daily task and job performance
- Maintain accountability and asset visibility through AWRDS databases
- Troubleshoot and resolve data discrepancies within AWRDS
- Ensure All equipment/vehicles are stored, stocked and shipped according to policies, guidelines and military regulations.
Escort Technician
DynCorp International
2010.12 - 2011.05
- Responsible for daily supervising and escorting of TCN crew while performing assigned duties on military base
- Conduct spot inspections of work sites to ensure members are properly equipped and performing assigned duties.
Correctional Officer
Williamson County Sheriff’s Dept.
2010.01 - 2010.12
- Supervise prisoners and maintain security, rules, regulation and cleanliness within the facility
- Responds to emergency situations according to facility procedures, such as medical, fire and security.
Inventory Control Analyst
Ryder Logistics
2000.01 - 2009.12
- Perform cycle counts to verify and maintain inventory accuracy
- Responded to customer inquiries and requests and resolved issues efficiently and professionally
- Extensive research of missing inventory discrepancies.
Education
Some College (No Degree) - Criminal Justice Administration
Park University
Kansas City, MOSkills
- SAP, Oracle, Outlook, MS Office
- Account Management
- Customer and client relations
- Strong Problem Solver
- Inventory Control
- Analytical Thinking
- Inventory Management
- Logistics Analysis
Timeline
Spare Parts Account Manager
Heli America Inc.(Forklift)
2023.06 - Current
Spare Parts Account Manager (Forklift Division)
Hyundai Construction Equipment, Inc.
2021.12 - 2023.06
BLU Print Program Administrator
Yamaha Motor Corporation U.S. (CoWorx Staffing)
2021.02 - 2021.12
Quality Control Lead
Ryder Logistics
2016.08 - 2021.02
Inventory Control Lead
Ryder Logistics
2016.08 - 2021.02
Inventory Control Specialist
Samsung Austin Semiconductor (Manpower Staffing)
2014.09 - 2015.09
Project Admin Assistant (Marketing and Procurement Dept.)
Capital Metro (Evins Personnel Service)
2012.09 - 2014.07
Logistic Analyst
Stanley Associates (CGI)
2011.05 - 2012.01
Escort Technician
DynCorp International
2010.12 - 2011.05
Correctional Officer
Williamson County Sheriff’s Dept.
2010.01 - 2010.12
Inventory Control Analyst
Ryder Logistics
2000.01 - 2009.12
Some College (No Degree) - Criminal Justice Administration
Park University
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