Anna Wuwongse
Summary
Dynamic hospitality professional with extensive experience at Hungry Thirsty, excelling in customer service and operational efficiency. Proven ability to manage reservations and enhance guest experiences while maintaining cleanliness standards. Skilled in multitasking and analytical thinking, ensuring timely service and satisfaction in fast-paced environments. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Server
Hungry Thirsty
Brooklyn, NY
04.2025 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Prepared drinks according to standard recipes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Restaurant Hostess
V{iv} Bar & Restaurant
Manhattan, NY
04.2024 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Managed reservations, waitlists, and special requests for large parties.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted customers, answered questions and recommended specials to increase profits.
Restaurant Hostess
Thep Thai
Manhattan, NY
04.2024 - Current
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and sat customers at tables or in waiting areas.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Operator
Up Thai Restaurant
10.2021 - 11.2024
- Utilized blueprints and schematics to position machinery and meet product specifications.
- Kept accurate records of defective units or products.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Efficiently read and interpreted instructions.
Pastry Baker
Cannelle Patisserie
08.2017 - 03.2020
- Managed display cases to verify freshness and attractiveness of products.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cycled menus to keep offerings fresh and interesting for customers.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Personalized creations for holidays, weddings, graduations, and personal events.
Education
Associate Degree in Culinary Arts -
Institute of Culinary Education
New York, NY05.2017
Bachelor's Degree - Aviation Business Management
Mae Fah Luang University
Thailand09.2016
Skills
- Waste Reduction
- Operational Efficiency and Safety
- Troubleshooting
- Attention to Detail
- Organize Supplies
- Analytical Thinking
- Customer Service
- Time management abilities
- Team collaboration
- Reservation management
- Waitlist management
- Multitasking and organization
- Food allergies awareness
- Cleanliness standards
Timeline
Server
Hungry Thirsty
04.2025 - Current
Restaurant Hostess
V{iv} Bar & Restaurant
04.2024 - Current
Restaurant Hostess
Thep Thai
04.2024 - Current
Operator
Up Thai Restaurant
10.2021 - 11.2024
Pastry Baker
Cannelle Patisserie
08.2017 - 03.2020
Associate Degree in Culinary Arts -
Institute of Culinary Education
Bachelor's Degree - Aviation Business Management
Mae Fah Luang University
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