Anna Yeskova
Bonita Springs,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
23
23
years of professional experience
Work History
Cashier
Tommy Bahama
09.2023 - Current
- Greeting customers entering store and responding promptly to customer needs.
- Building relationships with customers to encourage repeat business.
- Operating cash register for cash and credit card transactions with excellent accuracy levels.
- Helping customers join reward programs.
- Assisting customers with returns, refunds and resolving transaction issues.
- Working closely with shift manager to solve problems and handle customer concerns.
- Processing refunds and exchanges in accordance with company policy.
- Locating products in the system if there's no ones in the store and creating online orders for the customers
- Answering phone calls.
- Accepting orders for the Marlin bar on the phone.
- Folding, hanging and putting cloths in order on the floor.
- Packing regular and gift orders.
- keeping the register area clean and neat.
Online Sales Assosiate
Miss Impreza LLC
02.2023 - Current
- Establishing and maintaining e-commerce website to promote and sell products.
- Uploading digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponding with online customers to address questions or complaints about products, policies, or shipping methods.
- Managing customer service inquiries and complaints for customer satisfaction.
- Responding to customer issues and resolving complaints by leveraging expert knowledge.
- Improving monthly sales with marketing, sales and customer relations approaches.
- Tracking inventory and reviewing retail trends to make timely and proactive business decisions.
- Monitoring trends in online retail to identify new opportunities for growth.
- Creating promotional campaigns to boost sales and drive customer loyalty.
- Developing relationships with suppliers to facilitate timely delivery of products.
- Researching and developed new products to meet customer demands.
- Testing website features and functionality for optimal performance.
Online Sales Associate
Glory Kids
06.2013 - 06.2022
- Establishing and maintaining e-commerce website to promote and sell products.
- Uploading digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponding with online customers to address questions or complaints about products, policies, or shipping methods.
- Managing customer service inquiries and complaints for customer satisfaction.
- Responding to customer issues and resolving complaints by leveraging expert knowledge.
- Improving monthly sales with marketing, sales and customer relations approaches.
- Tracking inventory and reviewing retail trends to make timely and proactive business decisions.
- Monitoring trends in online retail to identify new opportunities for growth.
- Creating promotional campaigns to boost sales and drive customer loyalty.
- Developing relationships with suppliers to facilitate timely delivery of products.
- Researching and developed new products to meet customer demands.
- Testing website features and functionality for optimal performance.
Customer Service Associate
Swedbank
12.2006 - 12.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Increased revenue by cross-selling and upselling products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Brokbusinessbank
06.2005 - 12.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Increased revenue by cross-selling and upselling products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Pravex Bank
04.2001 - 06.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Increased revenue by cross-selling and upselling products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Master of Science - Mathematics And Computer Science
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine06.2000
Skills
- Good communicative skills
- Good time management skills
- Computer literate
- Strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Responsible
- Learn quickly
- Friendly
- Well mannered
- Presentable look
- Valid FL driver license
Languages
English
Ukrainian
Russian
Timeline
Cashier
Tommy Bahama
09.2023 - Current
Online Sales Assosiate
Miss Impreza LLC
02.2023 - Current
Online Sales Associate
Glory Kids
06.2013 - 06.2022
Customer Service Associate
Swedbank
12.2006 - 12.2011
Customer Service Associate
Brokbusinessbank
06.2005 - 12.2006
Customer Service Associate
Pravex Bank
04.2001 - 06.2005
Master of Science - Mathematics And Computer Science
Taras Shevchenko National University of Kyiv