ANNA ZAGAR
Henderson,NV
Summary
I am a detail-oriented, supportive, and compassionate leader with several years of experience within the health and fitness industry. While exhibiting compassionate and empathetic leadership and ethical qualities, I also ensure work is completed in an accurate and timely manner. I have ambitiously provided different ideas and methods that can be utilized to better help those in need throughout the community, increase company profit, and various training materials. I am passionate about everything health and fitness, and with my knowledge, I feel that I can be a wonderful addition to your team!
Overview
11
11
years of professional experience
Work History
Administrative Supervisor
Insight Therapy Solutions
Henderson, NV
03.2021 - Current
- Handling incoming and outbound calls in a high-volume, fast paced environment.
- Scheduling clients with the proper clinician.
- Running insurance benefits and eligibility.
- Verifying that proper documentation was received and on file prior to the initial assessment.
- I frequently utilized multiple software programs and systems to complete different job duties, such as an EHR system, insurance portals, various microsoft office and google workspace tools, etcetera.
- After a month of employment, I was assigned clinician payroll and other back office tasks that I was able to learn and manage quickly and efficiently.
- As of May 2022, I was promoted to the Administrative Supervisor role. While taking on this position, I have continued to carry out all other tasks assigned to me, as well as new ones that have come with any promotions.
Front Office Assistant
YRMC Physician Care Cardiology
Prescott, AZ
03.2019 - 03.2020
- Delivering excellent patient care and customer service was crucial in this position.
- My position included greeting and working with incoming patients, as well as those during check-out. I also managed scheduling follow-up appointments and external appointments for clients.
- I was in charge of verifying and validating insurance, filing and sending faxes, and ensuring that proper documentation was completed in a timely manner.
- I have successfully increased my knowledge in medical terminology, customer service, and problem-solving.
Direct Support Professional
Child and Family Support Services
, AZ
03.2017 - 02.2019
- As a Direct Support Professional, I was able to expand my knowledge in the mental health field while working in a community-based setting.
- I primarily worked with at-risk youth throughout the community, teaching them various life skills, coping skills, and other important pieces of information to handle everyday life.
- I also gained experience in de-escalation tactics, crisis intervention, respite services, proper documentation and staffing notes, and working with youth as a whole.
- While supporting youth, I also handled working with other staff to create events and activities. I worked closely with other Direct Support Professionals to complete respite services, family assistance, and provide other resources for children and families.
Server/Bartender
Oli's Mexican Bar and Grill
Grenada, MS
11.2012 - 11.2016
- While working as a server and bartender for Oli's Mexican Bar and Grill, my job duties included both front office tasks and back of the house tasks as needed.
- I spent most of my time greeting and caring for customers while providing excellent and satisfactory customer service.
- During any down time, I worked on prepping front and back of the house items that were needed, answering incoming calls, and cleaning the front of the house and the restrooms regularly.
- I also gained experience in handling cash and card payments with accuracy and no discrepancies.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend03.2014
Some College (No Degree) - Psychology
Yavapai College
Prescott, AZSkills
- Excellent at utilizing Microsoft Word, Excel, and PowerPoint, as well as Google Workspace applications
- Capability to multitask, even in stressful situations
- Detail-oriented and goal driven
- General knowledge of medical terminology and CPT codes
- I am easily trained due to being a fast learner
- Excellent time-management skills to ensure tasks are completed in a timely manner
- Ambitious, open-minded, and always willing to learn
- I possess strong and compassionate leadership skills, as well as exceptional verbal and written communication skills
Accomplishments
- COMMUNICATION - During my time with Insight Therapy Solutions, I have gained exceptional customer service skills, even during high stress situations with clients. This included completing proper documentation and excelling in verbal communication skills.
- While working with children in the community, I also gained excellent experience on how to mentor and help clients to successfully take part in working their program in order to ensure a positive future.
- LEADERSHIP During my employment with Insight Therapy Solutions, I have been entrusted as an administrative supervisor in order to assist the office staff with day to day tasks and challenges. I have also worked in various other departments in order to assist with tasks that needed completed by a specific deadline.
- FITNESS For a period of time, during the COVID-19 pandemic, I was welcomed to assist the Anytime Fitness in town to help with preparing the gym for reopening. I also assisted in bringing in new members, cleaning thoroughly, and any other tasks in which help was needed.
References
Suzanne Foss - (702) 493-9463
Salina Dorado - (818) 795-1953
Nick Stewart - (928) 830-7053
Timeline
Administrative Supervisor
Insight Therapy Solutions
03.2021 - Current
Front Office Assistant
YRMC Physician Care Cardiology
03.2019 - 03.2020
Direct Support Professional
Child and Family Support Services
03.2017 - 02.2019
Server/Bartender
Oli's Mexican Bar and Grill
11.2012 - 11.2016
High School Diploma -
Cornerstone Christian Correspondence School
Some College (No Degree) - Psychology
Yavapai College
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