Anna Zajac
Zephyrhills,FL
Summary
High-performing leader with over 16 years Manager experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability. Quad-lingual in English, Polish, Spanish, and Ukraine Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. 16 YEARS Strong leader and problem-solved dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General Manager position. Ready to help team achieve company goals. Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Hyatt Place-Wesley Chapel, FL
02.2021 - Current
- Oversee the operations functions of the hotel, as per the Organizational chart
- Hold regular briefings and meetings with all heads of departments
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Handling complaints, and overseeing the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management
- Deliver hotel budget goals and set other short and long term strategic goals for the property
- Developing improvement actions, carrying out cost savings
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs
- Prepare a monthly financial report for the owners and stakeholders
- Draw up plans and budget (revenues, costs, etc.) for the owners
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
- Act as a final decision maker in hiring key staff
- Coordination with HOD's for the execution of all activities and functions
- Overseeing and managing all departments and working closely with department heads on a daily basis
- Manage and develop the Hotel Executive team to ensure career progression and development
- Be accountable for responsibilities of department heads and take ownership of all guest complaints
- Provide effective leadership to hotel team members
- Lead in all aspects of business planning
- Respond to audits to ensure continual improvement is achieved
- Corporate client handling and take part in new client acquisition along with the sales team whenever required
- Assisting in residential sales as and when required and development with strong sales prospects
- Responsible for safeguarding the quality of operations both (internal & externalaudits)
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
Director of Operations
Hyatt Place-Wesley Chapel, FL
02.2018 - Current
- Manages the daily activities of a company by overseeing several departments
- Responsible for directing actions across an organization and direct managers to improve efficiency and reduce costs leading negotiations, budgeting, purchasing, and putting efficient workflows in place to maximize a company's productivity and performance
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
Operations Manager
Holiday Inn-Clearwater, FL
01.2013 - 01.2018
- Handled quest complaints in the most effective manner possible and offered complimentary services for hardship cases
- Supervised daily operations of a brand new, 175-room hotel with staff of 75 employees
- Provided end-of-month audits of the resort to upper management as required Supported 5 department by compiling paperwork and taking detailed meeting minute Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversation
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
General Manager
Extended Stay Hotels-Tampa, FL
09.2009 - 01.2013
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
- Oversee the operations functions of the hotel, as per the Organizational chart
- Lead all key property issues including capital projects, customer service and refurbishment
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management
- Deliver hotel budget goals and set other short and long term strategic goals for the property
- Closely monitor the hotel's business reports on a daily basis and take decisions accordingly
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
- Provide effective leadership to hotel team members
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Food and Beverage Director
Holiday Inn-Clearwater, FL
02.2005 - 09.2009
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 24 team members and fulfilled dining needs and desires of patrons
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments
- Managed food and beverage operations for upscale urban hotels, including bar and restaurant service with relentless focus on hospitable and gracious guest services
- Kept the kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operation
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
General Manager
Wisla Inc-Garfield, NJ
01.2001 - 02.2005
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow
- Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development
- Coordinated monthly budgets, monthly meetings with shareholders, managed profit and loss and consistently met desired margin targets
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Collaborated with staff including bar and restaurant service to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Education
Bachelor of Science in Pharmacy Technician -
Jagiellonian University
PolandSkills
- Problem resolution
- Customer service (17 years)
- Supervision
- Team building
- Training and mentoring (16 years)
- Inventory management
- Standard operation procedures
- Operational improvement
- Helpdesk operations
- Communications (16 years)
- Hotel Management (16 years)
- Guest Services
- Purchasing
- Food service management (6 years)
- Housekeeping management
- English
- Multilingual
- Kitchen Management Experience (10 years)
- Catering (10 years)
- Supervising experience (10 years)
- Facilities management
- Leadership
- Restaurant Management
- Communication skills
- Property management
- Cash handling
- Sales
- Organizational skills
- Leadership and team building
- Operations Management
- Team Player
- Efficient multi-tasker
- Team Leadership
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Staff Development
- Team training and development
- Motivation
- Labor Cost Controls
- Process Improvements
- Vendor relationships
- Project Management
- Consistently meet goals
- Workflow Planning
- Operations Oversight
- Business Administration
- Sales expertise
- Cost Reductions
- Advertising and marketing
- Performance Evaluations
Certification
- ServSafe
- Food Handler Certification
Languages
Polish
Native or Bilingual
Spanish
Full Professional
Ukrainian
Full Professional
English
Native or Bilingual
Timeline
General Manager
Hyatt Place-Wesley Chapel, FL
02.2021 - Current
Director of Operations
Hyatt Place-Wesley Chapel, FL
02.2018 - Current
Operations Manager
Holiday Inn-Clearwater, FL
01.2013 - 01.2018
General Manager
Extended Stay Hotels-Tampa, FL
09.2009 - 01.2013
Food and Beverage Director
Holiday Inn-Clearwater, FL
02.2005 - 09.2009
General Manager
Wisla Inc-Garfield, NJ
01.2001 - 02.2005
Bachelor of Science in Pharmacy Technician -
Jagiellonian University
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