Anna Zapadinsky
Springfield,NJ
Summary
Extremely organized, patient-focused, and service-oriented healthcare administrator with 17 years of proven experience in operations, billing, and medical administration. Manages, motivates, and mentors staff in fast-paced, deadline-driven environments and implements standards, processes, and controls to achieve quality, service, and revenue targets. Bilingual - fluent in English and Russian.
Overview
18
18
years of professional experience
Work History
Operations Manager
Excell Clinical Lab
12.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Lab Manager
EXCELL CLINICAL LABORATORY
01.2009 - 11.2017
- Promoted in 2010 for exceptional performance and continued focus on quality and process improvement
- Oversee daily operations of full-service clinical lab as 1 of 2 lab managers charged with monitoring test processing, documentation, and reporting
- Liaise between physicians, sales representatives at partner reference labs, and internal clinical staff to drive client satisfaction, repeat business, and quality
- Communicate with insurance billing and managed care reimbursement representatives, working closely with co-manager to optimize revenue and collections through disciplined followup
- Audit test results for completion and compliance, monitor standing orders, and facilitate setup and execution of all diagnostic tests
- Brought facility to 100% ratings on CLIA inspection
- Corrected deficiencies and established standard operating procedures (SOPs) and stringent quality control requirements for daily operations
- Created culture of engagement and accountability
- Upgraded talent, utilizing KPI assessment to manage out nonperformers
- Hired, trained, and developed effective and engaged team through open, productive communication and ongoing coaching with cross-functional staff
- Led implementation of automated test delivery
- Project managed testing, initiation, and rollout of bidirectional electronic interface capabilities
- Slashed manual errors, lowered expense, and boosted physician satisfaction
- Built, nurtured, and strengthened relationships with accounts
- Promoted facility capabilities and service to physicians and managed execution internally to ensure quality and compliance
Accessionist and Data Entry
EXCELL CLINICAL LABORATORY
01.2008 - 12.2008
- Performed routine laboratory procedures including blood centrifugation and collection/preparation of serum and plasma specimens
- Communicated with physicians, reference laboratories, and other staff members
- Contributed to overall laboratory operations via maintenance of detailed and organized records
- Reviewed sample requisitions for accuracy and processed them in accordance with facility procedure
- Entered patient demographic information into Laboratory Information System (LIS) in line with HIPAA and safety regulations
- Verified completion of all ordered tests and inspected daily reports for quality and accuracy before delivery to doctors' offices
- Recommended improvements to daily report production
- Organized data gathering and improved processing efficiency to improve turnaround and reporting accuracy
- Promoted to assistant manager in just 3 years
- Rapidly earned recognition for commitment to quality and service, as well as exceptional multitasking and project management skills
Education
Bachelor of Arts (BA) - Management & Merchandising
MONTCLAIR STATE UNIVERSITY
Montclair, NJSkills
- Laboratory Operations/Operational Efficiency
- Staff Management/Goal Setting
- Quality Control
- Relationship Building
- Customer Satisfaction
- Standard Operating Procedures (SOPs)
- Communication & Collaboration
- Payroll & AP/AR Administration
- Medical Collections/Coding/Billing
Languages
Russian
Native or Bilingual
Highlights Of Contributions
- Led requirements gathering, testing, implementation, and deployment of electronic interchange that streamlined reporting and results delivery at Excell.
- Collaborated with laboratory owners and management on reporting enhancements to improve collections and reduce days sales outstanding.
- Hired and trained clinical and administrative staff. Developed comprehensive training and onboarding programs covering company procedures, job-specific requirements, safety, compliance, and best practices.
Technical Profile
- Microsoft Office - Word, Excel, PowerPoint, Outlook
- Laboratory Information Systems
- Electronic Health Records (EHR)
Timeline
Operations Manager
Excell Clinical Lab
12.2017 - Current
Lab Manager
EXCELL CLINICAL LABORATORY
01.2009 - 11.2017
Accessionist and Data Entry
EXCELL CLINICAL LABORATORY
01.2008 - 12.2008
Bachelor of Arts (BA) - Management & Merchandising
MONTCLAIR STATE UNIVERSITY