Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Anna Zavala

Plano,Texas

Summary

Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding communication skills and fast learner. Can adapt to work environments and a multitasker.

Overview

1
1
year of professional experience

Work History

Manager on Duty

Tiff’s Treats
02.2025 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Complete opening/closing duties, daily paperwork and inventory checks
  • Manage preparation, sales, inventory and service
  • Assign, oversee, train and evaluate work of 3-4 employees

Delivery Driver

Tiff’s Treats
02.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Assisting with baking, packaging, cleaning, and other various tasks as needed.
  • preform opening and closing duties.

Restaurant Waiter

Blue Fish Sushi Bar & Asian Cuisine
08.2024 - 02.2025
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Maintained clean and organized dining areas for optimal guest experience.

Head Hostess

Blue Fish Sushi Bar & Asian Cuisine
03.2024 - 02.2025
  • Greeted customers and escorted them to their tables.
  • Managed seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.

Education

High School Diploma -

Plano West Senior High School
Plano, TX
05-2024

Skills

  • Customer service focus
  • Sales and marketing
  • Employee engagement
  • Inventory oversight
  • Guest service
  • Reservation coordination
  • Safe food handling
  • Order taking

Languages

Spanish
Native or Bilingual

Timeline

Manager on Duty

Tiff’s Treats
02.2025 - Current

Delivery Driver

Tiff’s Treats
02.2025 - Current

Restaurant Waiter

Blue Fish Sushi Bar & Asian Cuisine
08.2024 - 02.2025

Head Hostess

Blue Fish Sushi Bar & Asian Cuisine
03.2024 - 02.2025

High School Diploma -

Plano West Senior High School

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