Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anna Zemaitis

Rochester

Summary

Dynamic Scheduling Coordinator with a strong work ethic at Rochester Regional Health, adept at enhancing workflow efficiency and reducing insurance denials to under 1%. Skilled in problem-solving and proficient in Microsoft Excel, I foster collaboration and improve client satisfaction through effective communication and process optimization.

Overview

12
12
years of professional experience

Work History

Volunteer

The Dream Factory of Rochester
10.2024 - Current
  • Assist in planning and executing fundraising events, including logistics coordination and on-site volunteer management.
  • Organize and distribute donated gifts, matching items to children’s personalized wish profiles and ensuring timely delivery.
  • Partner with community sponsors to secure in-kind and financial contributions, strengthening local engagement.
  • Provide administrative support: manage volunteer schedules, maintain donor and recipient databases, and draft thank-you communications.
  • Accompany wish recipients during special events, offering companionship and ensuring each child enjoys a memorable experience.

Scheduling Coordinator

Rochester Regional Health, Rochester, NY
12.2017 - Current
  • Coordinated scheduling for multiple departments, ensuring optimal resource allocation and workflow efficiency.
  • Managed appointment systems using electronic health records to enhance patient access and satisfaction.
  • Collaborated with healthcare providers to resolve scheduling conflicts, improving service delivery timelines.
  • Trained new staff on scheduling software and best practices, fostering a collaborative team environment.
  • Reduced insurance denials to under 1% by standardizing pre-authorization protocols and collaborating with billing, driving a 20% increase in revenue capture.

Appointment Coordinator

Rochester Regional Health
04.2016 - 12.2017
  • Coordinated appointment scheduling to optimize client flow and resource allocation.
  • Developed and maintained effective communication with clients regarding appointments and services.
  • Implemented process improvements that enhanced scheduling efficiency and reduced conflicts.
  • Trained new staff on appointment management systems and best practices for customer service.
  • Analyzed client feedback to refine appointment processes, improving customer satisfaction ratings.

Executive Assistant

National Income Life Insurance
09.2013 - 03.2014
  • Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
  • Developed and maintained comprehensive filing systems to enhance information retrieval efficiency.
  • Streamlined communication between departments, fostering collaboration and timely project execution.
  • Managed travel arrangements, including itineraries and accommodations, aligning with budgetary constraints.

Education

Health Care Administration

Western Governors University
Salt Lake City, UT
05-2026

Skills

    Communication & Collaboration:

    Functional Team Training, Meeting Facilitation, Active Listening

    Technical Proficiency:

    MS Office Suite (Word, Excel, PowerPoint, Outlook)

    Billing & Reimbursement:

    CMS 1450/1500 Billing, Insurance Verification, Denial Management, Co-Payment Collection

    Analytical & Problem-Solving:

    Data Accuracy, Workflow Optimization, Issue Resolution, Performance Reporting

Accomplishments

Serve on the hospital’s Wellness Committee, collaborating on employee health initiatives and well-being programs.

Timeline

Volunteer

The Dream Factory of Rochester
10.2024 - Current

Scheduling Coordinator

Rochester Regional Health, Rochester, NY
12.2017 - Current

Appointment Coordinator

Rochester Regional Health
04.2016 - 12.2017

Executive Assistant

National Income Life Insurance
09.2013 - 03.2014

Health Care Administration

Western Governors University

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