Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Zul

Schaumburg,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level server position. Ready to help the team achieve company goals. A talented server brings skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Host

MingHin Cuisine
01.2023 - 01.2024
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided patrons with estimated waiting times during peak service hours.
  • Seated patrons based on guest preferences and seating availability.
  • Assisted managers with quickly resolving service- and food-related issues.

Server

Sushi Restaurant
08.2022 - 01.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier Manager

Sugar King Factory
04.2022 - 10.2022
  • Managed senior-level personnel working in marketing and sales capacities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Built positive relationships with customers to increase repeat business.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Worked well in a team setting, providing support and guidance.

Customer Service Manager

Monre Insurance
05.2020 - 04.2022
  • Took ownership of customer issues and followed problems through to resolution.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Education

Bachelor of Arts - Science Education

Tunghai University
407224, Taiwan, Taichung City, Xitun District, 台灣大
07.2021

High School Diploma -

International School of Ulaanbaatar
Four Seasons Gardens Road 17011, 18th Khoroo, Ikh
07.2018

Skills

  • Time Management
  • Team Player
  • Menu presentation
  • Order Management
  • Menu Recommendations
  • Cash Handling
  • Critical Thinking

Languages

Chinese (Mandarin)
Professional Working
Mongolian
Native or Bilingual
English
Professional Working

Timeline

Host

MingHin Cuisine
01.2023 - 01.2024

Server

Sushi Restaurant
08.2022 - 01.2024

Cashier Manager

Sugar King Factory
04.2022 - 10.2022

Customer Service Manager

Monre Insurance
05.2020 - 04.2022

Bachelor of Arts - Science Education

Tunghai University

High School Diploma -

International School of Ulaanbaatar

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Anna Zul