Nino Tabliashvili
Brooklyn,NY
Summary
Dynamic Surgical Account Manager at Alcon Authorized Distribution Company with a proven track record in client relationship management and strategic planning. Expert in enhancing customer satisfaction through effective issue resolution and performance analysis. Skilled in report writing and fostering strong client connections, driving retention and service excellence.
Overview
4
4
years of professional experience
Work History
Surgical Account Manager
Alcon Authorized Distribution Company
09.2023 - 05.2025
- Managed client accounts, ensuring timely responses to inquiries and concerns.
- Developed strong relationships with clients, enhancing customer retention and satisfaction.
- Collaborated with cross-functional teams to streamline project delivery and resolve client issues.
- Executed contract negotiations, aligning services with client needs and expectations.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Coordinated regular check-ins with clients to assess ongoing needs and provide support.
- Prepared reports on account performance, presenting findings to senior management for review.
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers
Cardiovascular Assistant
New Hospital
09.2021 - 10.2022
- Assisted in patient preparation for cardiovascular procedures, ensuring comfort and compliance with protocols.
- Supported healthcare team in monitoring vital signs and documenting patient data accurately.
- Coordinated scheduling for patient appointments, enhancing operational efficiency within the department.
- Engaged with patients to explain procedures, fostering a supportive environment and reducing anxiety.
- Maintained inventory of medical supplies, ensuring availability for daily operations and procedures.
- Collaborated with nursing staff to streamline workflow processes, contributing to improved patient care delivery.
- Participated in training sessions on new equipment usage and safety standards, enhancing personal skill set.
- Helped implement updated protocols for patient interaction, promoting adherence to best practices in care quality.
Call Center Representative
PCP Insurance Compani
02.2021 - 08.2021
- Assisted customers by addressing inquiries and providing information about products and services.
- Utilized call center software to manage incoming calls and maintain accurate records.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Learned company policies and procedures to deliver consistent support to customers.
- Adapted quickly to new systems and processes for improved service delivery.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
- Maintained professionalism during high-volume call periods while managing multiple tasks.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Intensive Care Nurse Assistant
A. Aladashvili Medical Center
03.2021 - 07.2021
- Monitored vital signs and assessed patient conditions to ensure timely interventions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Administered medications and managed intravenous therapies in critical care settings.
- Educated patients and families on treatment options and post-discharge care instructions.
- Assisted in emergency procedures, maintaining composure under high-pressure situations.
- Documented patient progress accurately in electronic health records for continuity of care.
- Participated in quality improvement initiatives to enhance patient safety and outcomes.
- Conducted thorough assessments of patients'' conditions, initiating appropriate interventions to stabilize health status.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
Education
Bachelor of Arts - Public Health
Tbilisi State Medical University
Georgia, Tbilisi06-2024
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Issue resolution
- Goals and performance
- Customer needs assessment
- Account servicing skills
Languages
English
Full Professional
Russian
Limited Working
Timeline
Surgical Account Manager
Alcon Authorized Distribution Company
09.2023 - 05.2025
Cardiovascular Assistant
New Hospital
09.2021 - 10.2022
Intensive Care Nurse Assistant
A. Aladashvili Medical Center
03.2021 - 07.2021
Call Center Representative
PCP Insurance Compani
02.2021 - 08.2021
Bachelor of Arts - Public Health
Tbilisi State Medical University
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